Abbey Dental Walthamstow Reviews Summary
Category: Dental clinic London
Dentist Professionalism
Pros:
"Dr Hoo was treating me he is very kind and professional."
"Dr Ho explains everything thoroughly and you know you are in good hands."
"Dr Stephen was very helpful he gave me some good advice and explained very clearly what needed to be done."
"Dr Kashif Saeed and his assistant were absolutely amazing and reassured me throughout the long procedures."
"The dentist is brilliant and also excellent with children."
"Dr Cheryl Stewart at Abbey Dental... was completely painless caring and attentive."
"The dentist that looked after me made me feel so at home and relaxed."
Cons:
"The thing that scared me off was the dentist announcing just before giving me a filling that he wasn't in his normal room."
"Not happy with this place. Saw a dentist, was told I needed a couple of teeth out."
"Different dentists in here gave contradicting diagnosis."
"The dentists look uninterested and seem to do things half heartedly resulting in numerous trips back again to correct their mistakes."
"The male dentist is very unprofessional and is so unwilling to help."
"Avoid! I saw Ricky Ghoshdastidar who told me I needed 3 fillings ASAP."
"The level of care I received from the dentist with brisk at best."
Reception and Customer Service
Pros:
"The practice is well run and staff are friendly, efficient and professional."
"Accommodated recently for a minor emergency at short notice by friendly reception staff."
"Reception were brilliant, did all the forms online before the appointment so literally only waited a 2 mins."
"The team at reception are also friendly and professional."
"The reception staff are lovely and add to the overall calm atmosphere of the place."
"All the receptionists were incredible, very professional and helpful."
"Reception team friendly and efficient - you are never left waiting."
Cons:
"I must say the receptionists are awful. No customer service. No empathy for patients in pain."
"Rude receptionist, bad customer care."
"The reception staff are the most unprofessional, rude, disrespectful and patronising group of people."
"Very disappointed by the reception people, in terms of how they communicate with the existing and new clients."
"The Reception team in this dentist is extremely aggressive and rude on the phone and in person."
"Sapphire on the reception team in this dentist is extremely aggressive and rude on the phone."
"Reception, when you call is really rude, too."
Appointment and Waiting Times
Pros:
"Hardly have to wait past the time of my appointment either."
"The appointments are usually on time and we've never waited longer than 5-10 mins in the waiting room."
"Reception team friendly and efficient - you are never left waiting."
"A very efficient surgery. I am generally seen within a few minutes of my appointment."
"Called them Monday morning due to a toothache and hole in tooth. By 5pm that same evening I had a new filling!"
"I was seen as an emergency patient the day I called - the staff were brilliant, friendly, helpful."
"Was referred here from 111, they called me at 8am and booked me in within a few hours."
Cons:
"There was a very long waiting time for an appointment."
"More recently I booked an appointment and every time I called on the day of my appointment they told me it was for the week after."
"Only downside is that they are so good that they are always packed with appointments."
"The next available appointment was another MONTH later."
"And then you have to wait for 0.5-1h in the waiting room."
"I will say there can often be a lengthy wait to get an appointment."
"Ages long waiting times."
Hygiene and Safety
Pros:
"The place is clean and tidy."
"They had reminded me of my appointments and ensure that all COVID policies are followed."
"Very Covid safely run."
"Good hygiene practice here: temperature checks taken at door and sanitiser and gloves provided for patients."
"Abbey Dentists were being so thorough With an highly organised cleanliness structure in place."
"They took extreme precautions in the prevention of COVID 19."
"At no point was I concerned about any risk of Corona virus."
Cons:
"The interior is a little dated but this didn’t matter at all."
"The only thing I could say in a negative way, is the place itself could do with an update and decent heating in winter."
"It's sad that the support and empathy is non existent in the Dental Practice World."
"I had a jaw infection 4 days post-work."
"after waiting 25 mins after my scheduled appointment I then sat in the dentist chair for at the most 1 minute."
"I attended with an infection and dental abscess. The dentist didn’t prescribe the correct antibiotic."
"I drove an hour and ten minutes to get to this center and then I was ten minutes late due to the lack of parking."
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