Abbey Dental Walthamstow Reviews Summary

Dentist Professionalism

Pros:

• "Dr Hoo was treating me he is very kind and professional."
• "Dr Ho explains everything thoroughly and you know you are in good hands."
• "Dr Stephen was very helpful he gave me some good advice and explained very clearly what needed to be done."
• "Dr Kashif Saeed and his assistant were absolutely amazing and reassured me throughout the long procedures."
• "The dentist is brilliant and also excellent with children."
• "Dr Cheryl Stewart at Abbey Dental... was completely painless caring and attentive."
• "The dentist that looked after me made me feel so at home and relaxed."

Cons:

• "The thing that scared me off was the dentist announcing just before giving me a filling that he wasn't in his normal room."
• "Not happy with this place. Saw a dentist, was told I needed a couple of teeth out."
• "Different dentists in here gave contradicting diagnosis."
• "The dentists look uninterested and seem to do things half heartedly resulting in numerous trips back again to correct their mistakes."
• "The male dentist is very unprofessional and is so unwilling to help."
• "Avoid! I saw Ricky Ghoshdastidar who told me I needed 3 fillings ASAP."
• "The level of care I received from the dentist with brisk at best."

Reception and Customer Service

Pros:

• "The practice is well run and staff are friendly, efficient and professional."
• "Accommodated recently for a minor emergency at short notice by friendly reception staff."
• "Reception were brilliant, did all the forms online before the appointment so literally only waited a 2 mins."
• "The team at reception are also friendly and professional."
• "The reception staff are lovely and add to the overall calm atmosphere of the place."
• "All the receptionists were incredible, very professional and helpful."
• "Reception team friendly and efficient - you are never left waiting."

Cons:

• "I must say the receptionists are awful. No customer service. No empathy for patients in pain."
• "Rude receptionist, bad customer care."
• "The reception staff are the most unprofessional, rude, disrespectful and patronising group of people."
• "Very disappointed by the reception people, in terms of how they communicate with the existing and new clients."
• "The Reception team in this dentist is extremely aggressive and rude on the phone and in person."
• "Sapphire on the reception team in this dentist is extremely aggressive and rude on the phone."
• "Reception, when you call is really rude, too."

Appointment and Waiting Times

Pros:

• "Hardly have to wait past the time of my appointment either."
• "The appointments are usually on time and we've never waited longer than 5-10 mins in the waiting room."
• "Reception team friendly and efficient - you are never left waiting."
• "A very efficient surgery. I am generally seen within a few minutes of my appointment."
• "Called them Monday morning due to a toothache and hole in tooth. By 5pm that same evening I had a new filling!"
• "I was seen as an emergency patient the day I called - the staff were brilliant, friendly, helpful."
• "Was referred here from 111, they called me at 8am and booked me in within a few hours."

Cons:

• "There was a very long waiting time for an appointment."
• "More recently I booked an appointment and every time I called on the day of my appointment they told me it was for the week after."
• "Only downside is that they are so good that they are always packed with appointments."
• "The next available appointment was another MONTH later."
• "And then you have to wait for 0.5-1h in the waiting room."
• "I will say there can often be a lengthy wait to get an appointment."
• "Ages long waiting times."

Hygiene and Safety

Pros:

• "The place is clean and tidy."
• "They had reminded me of my appointments and ensure that all COVID policies are followed."
• "Very Covid safely run."
• "Good hygiene practice here: temperature checks taken at door and sanitiser and gloves provided for patients."
• "Abbey Dentists were being so thorough With an highly organised cleanliness structure in place."
• "They took extreme precautions in the prevention of COVID 19."
• "At no point was I concerned about any risk of Corona virus."

Cons:

• "The interior is a little dated but this didn’t matter at all."
• "The only thing I could say in a negative way, is the place itself could do with an update and decent heating in winter."
• "It's sad that the support and empathy is non existent in the Dental Practice World."
• "I had a jaw infection 4 days post-work."
• "after waiting 25 mins after my scheduled appointment I then sat in the dentist chair for at the most 1 minute."
• "I attended with an infection and dental abscess. The dentist didn’t prescribe the correct antibiotic."
• "I drove an hour and ten minutes to get to this center and then I was ten minutes late due to the lack of parking."