Apolline Dental Reviews Summary

Invisalign Treatment

Pros:

• "I recently completed my Invisalign journey with Dr. Ghezel and I couldn’t recommend more."
• "I had Invisalign, whitening and four teeth bonded and cannot find one complaint."
• "The best at root canals, Invisalign and hygienist services amongst others."
• "I had 12 months of Invisalign, whitening and bonding to straighten out the edges. My results are unbelievable."
• "I am absolutely over the moon with my results from my invisalign treatment that I started last December."
• "I completed composite bonding with Dr Gazelle back in June 2021. I am well happy with my results and the service received."
• "Would definitely recommend Apolline, Dr Christina and Zara (the treatment co-Ordinater) for anybody considering orthodontic treatment."

Cons:

• "However I have not been impressed since."
• "But fillings, crowns and bridges, covered by Denplan care is not specialist, its plain dentistry, so either this surgery clearly has poor dentists that can't do this work, or they don't want to do it because they can earn more by dumping Denplan Care customers like me of over 25 years."
• "But I feel like they're trying to milk as much money out of you as possible and don't really care about their patients."

Customer Service

Pros:

• "Everyone is very helpful beyond what I would expect."
• "Could not recommend more highly."
• "I would highly recommend this practice. Amazing staff and service."
• "All very friendly, nice clean clinic, receptionists have a smile on their face, whole clinic is clean with anti-bac gel available and temperature checks on arrival."
• "The Reception Staff were also very helpful and welcoming."
• "Staff on reception are always so nice and helpful."
• "The reception team are amazing."

Cons:

• "Looks like it's on purpose to have just easy money from people who want to get some decent dental care but aren't aware you're just deceiving them without a second thought."
• "They called me back 60 mins later and said they can't fit me in for root canal on a dental abscess which is emergency treatment for over a month."
• "If I could give 0stars I would. Disgusting attitude. No customer service whatsoever."

Professionalism and Expertise

Pros:

• "Professional, knowledgeable and great atmosphere."
• "Huw Attwood and his nurse are amazing and so patient, kind and gentle and caring."
• "Great service, always on time and Zara always so quick to assist and communicate clearly."
• "Simon together with his assistant Fiona were incredibly kind and reassuring. Highly professional."
• "They are true professionals, clearly explaining my treatment options, at every step."
• "Dr Mehta has always been so helpful at all my appointments and I’m really happy with the progress so far."
• "My dentist, Jas, recently worked on my crown after I broke a tooth and I am still really impressed and happy with it."

Cons:

• "My last checkup was also an unpleasant experience of which my booked dentist was unwell and the other dentist tried to rush my appointment."
• "After 25 years of amazing care by Mr Briggs and his team, the practice has sadly been sold; the new owners have put profit before care."
• "So its cash before care or poor dentist skills that are available."