Venchi Reviews Summary

Flavors and Quality of Ice Cream and Chocolate

Pros:

• "The quality of food is well worth the wait."
• "The pistachio is not very strong, so remember to put it on the top."
• "The 75% dark chocolate is straightforward marvelous."
• "Must try flavours are the Mascarpone & caramelised fig, Mango sorbet and Cremino."
• "Most delicious gelato and sorbet ice creams and crepes!"
• "The ice cream & chocolate slabs are all made on site, a chocolate lovers dream."
• "My favourite flavour is Cremino."
• "I had the best gelato outside Italy from Venchi yesterday."
• "The ice creams are amazing."
• "Best ice cream ever tasted, worth every single penny!"
• "Their gelato is some of the best I've tasted."
• "If you're looking for quality italian chocolate or quality chocolate all together, this would be the best place to get it from."
• "85% dark chocolate ice cream accompanied with Mascarpone with Figs, pure delight."
• "Venchi is a chocolate lover's paradise...alot of options to choose from."

Cons:

• "Chocolate is not that smooth even Lindt chocolate taste aloot smooth and better."
• "Gelato flavour was very mild not able to taste much of flavour."
• "The pistachio ice cream is quite mild in flavor."
• "The ice cream can melt quickly on a hot day before finding a place to sit."
• "Expensive ice cream for what you get."
• "Stingy with the tasting (less than 1/4 of spoon)."
• "They supposed to serve 'x' amount of scoops but if they give you half that you are lucky."
• "The size of the balls is ridiculously small."
• "Great gelato but incredibly stingy portions."

Customer Service and Staff Friendliness

Pros:

• "Staff and services are excellent especially the boy Abhi is too good with friendly nature and very enthusiastic."
• "The staff are really friendly and there is a great range of flavours to choose from."
• "The staff is cheerful and friendly."
• "Staff are all lovely as well go for the extra care with our choice well worth it."
• "Staff are very friendly and informative."
• "Extremely kind staff."
• "Staff is extremely helpful und patient with your customised requests."
• "All of the servers had hats and uniforms, it was very clean and well run."
• "Visited on Saturday and received an absolutes outstanding customer service from Olli."
• "Staff are so lovely here, always so talkative and generally a delight to speak to."
• "The staff are great across all locations but Richmond has the best setup by far."
• "The Ice cream here is expensive, however it is the best ice cream I have ever tasted and the servers were very nice and quick to make the order."

Cons:

• "I heard about this place and tried thrice their gelato and chocolate finally i am not going to try this again."
• "Very very poor customer service to the Venchi members."
• "Best ice cream hands down and we regular customers at our local Venchi (not in the UK) however today the staff at this branch was not so welcoming/friendly."
• "Rude staff. Ice cream was ok."
• "The downside of the shop was the untrained staff."
• "Shocking experience here. Long queue outside so had high expectations yet Roberta provided the rudest hospitality experience I have ever encountered."
• "When we last ordered here, the person behind the counter who handled our order was very unprofessional."
• "Terrible customer service...we were shouted at and told off for taking a few seconds to understand the peocedure for ordering icecreams."
• "The ice cream is nice but the staff (Catarina) is very rude and unpleasant."

Ambiance and Cleanliness

Pros:

• "Cleanliness is too good."
• "The store is clean and when you enter in you are surrounded by chocolate."
• "I really liked the Venchi store. All of the servers had hats and uniforms, it was very clean and well run."
• "There's a small seating area and chocolate shop as part of the gelato cafe."
• "The shop is very well kept and very clean!"
• "Cleanliness: 5/5 stars, super extra clean and tidy."
• "My favourite Venchi - the staff are great across all locations but Richmond has the best setup by far."
• "This store is a chocolate lover's paradise...alot of options to choose from... a wide range of assorted chocolates, gift boxes, bars, gourmet chocolates... the list goes on..a must visit for chocolate lovers."
• "A beautiful well layed out shop...the queue for ice cream on a sunny day out the door staff helpful and friendly anything from the store would make a great gift prices premium but its the quality u pay for"

Cons:

• "Only thing missing, unrelated to the products, is a changing table for babies in the bathroom."

Variety and Selection

Pros:

• "There is a great range of flavours to choose from, all of which are great."
• "This shop has the largest variety of chocolate and chocolate bars I have ever seen!"
• "Lovely luxury chocolate shop located in the heart of Richmond. Has wide variety of chocolate to suit any dietary requirements."
• "One of my favourite places in Richmond! Amazing service from staff and such a collection of chocolate to choose from."
• "Great selection of craft chocolates from Italy."
• "This store is a chocolate lover's paradise...alot of options to choose from... a wide range of assorted chocolates, gift boxes, bars, gourmet chocolates... the list goes on..a must visit for chocolate lovers."
• "A beatiful well layed out shop...the que for icecream on a sunny day out the door staff helpful and friendly anything from the store would make a great gift prices premium but its the quality u pay for"
• "This place is fabulous for both superb tasting gelato and a mind blowing array of tasty sophisticated chocolate, the likes of which I personally have not seen before other than in Italy."

Cons:

• "The downside of the shop was the untrained staff. On a very busy Sunday (we queued outside for 5-10 minutes), we been served by a new guy, probably his 1st or max 3rd day."
• "I usually like gelato from Venchi. Unfortunately people who serve it are usually unable to serve you decently."

Price and Value

Pros:

• "And the price is fair for what you get, I will come back to this place forever."
• "If you're looking for quality italian chocolate or quality chocolate all together, whether it's for gifts or just for your own delight, this would be the best place to get it from. The price is just right and comes with great customer service as well."
• "Best ice cream ever tasted, worth every single penny!"
• "Sure - the cost initially seems expensive but IMHO it is worth it."
• "The price is quite high but is worth the quality of the product."

Cons:

• "A bit overpriced tho but the truth is that the ice-cream cones covered with chocolate and caramelized nuts are something remarkable."
• "The chocolates are crazy expensive and that’s not what anyone would expect the customer service to be."
• "The queue can be quite lengthy, and it is quite pricey for what it is."
• "Expensive ice cream for what you get."
• "Great gelato but incredibly stingy portions. I had a 2 scoop tub that was really single size."
• "A Ripoff shop. I paid for a large (4 scoop) ice cream. When I saw the large cup I thought it was the small cup for max 2 scoop."