BathroomsbyDesign Reviews Summary

Customer Service

Pros:

• "They are knowledgeable and helpful and always willing to go the extra mile to help customers."
• "Customer service received is above and beyond all expectations!"
• "The after sales service from Mohammad and Rubi was brilliant, credit to their customer relations."
• "We got an excellent advice and service."
• "The customer service is excellent, the range is excellent and the staff are too."
• "The whole team, design, sales, logistics and customer service are very experienced, flexible supportive and friendly."
• "The service I received from everyone at bathroomsbydesign was exemplary."

Cons:

• "Absolutely horrible customer service and waiting time, we have been waiting for one bathroom sink that was ordered in August last year."
• "While the design process was fine, the delivery process of this company is a total shambles from start to finish."
• "Worst customer service.they design for you without knowing any condition of your bathroom.when they take money they completely forget about you."
• "The worst aspect though is their aftersales. My under basin unit failed 3 years into a 10 year warranty and they are refusing to honour it."
• "They were rude, unresponsive, impossible to get hold of, fantastic at sales but absolutely useless beyond that."
• "I cannot express how horrific my experience with Bathrooms By Design was, I would strongly encourage you to use any other bathrooms provider."
• "However, our overriding experience has been that Bathrooms By Design were very keen to sell, but not so good at following through with the supply of our bathroom in time for the bathroom fitters."

Design and Product Quality

Pros:

• "Our bathroom was designed in at the Richmond branch by Jacob, who was absolutely brilliant - he absolutely respected and saw our vision, but had loads of innovative and brilliant ideas that really have made our project stand out."
• "Jacob Dean was super helpful with all three designs and worked alongside my ideas to improve the look and feel of the spaces."
• "Really lovely, high quality products as well."
• "Bathrooms by Design were able to include every element of my design and even add a bit more."
• "The products are amazing quality."
• "The products great value for money compared to online prices, are very high quality and look great - plus we had the service and support from placing the order through installation and any questions that followed."
• "The quality of their products is extremely high and their range has something to suit every budget."

Cons:

• "A shower screen was ordered on their suggestion which didn’t fit in the space due to a sloping roof which cost us dearly."
• "Wrong plans sent over which meant many aspects of the bathroom had to be rebuilt."
• "We have now left with a bathroom that doesn't function 100%, a poor and overpriced shower product (the metal is discoloured even if we haven't used the shower)."
• "Horrific experience using Bathroom By Design, wrong items delivered three times, delivery was sent to the wrong address."
• "Nice designs, badly let down by the seriously disorganised after-sales and delivery. I've constantly had to chase for missing items."
• "I have a very disappointment and frustrating experience with Bathroom by Design Brentford where people are celebrating their Christmas and mine has been ruined with very clumsy design."
• "However, it was confusing to learn that one missing item held up finishing the bathroom on time."

Price and Value

Pros:

• "Their prices are best on the market from what we researched."
• "Their prices for quality German and Swiss brands are fantastic (I could not find them cheaper elsewhere, I did try looking!)"
• "The quality of all the items are fantastic for the price and you will get exceptional customer service!"
• "The products great value for money compared to online prices, are very high quality and look great."
• "They offered the prices better than I could find on the market for all my products."
• "The price was also cheaper than I found outside."
• "We now have a high end bathroom at competitive prices."

Cons:

• "More expensive than other places for branded items."
• "Not cheap but then again not extortionate either."
• "We have now left with a bathroom that doesn't function 100%, a poor and overpriced shower product."
• "I can’t say we would recommend this company because I think you pay a premium to avoid stress like this."