Ole & Steen Reviews Summary

Queue and Wait Times

Pros:

• "The service was very quick and efficient despite the super long queue."
• "Staff kept their cool and remained respectful even when the place is packed out during lunchtime."
• "Busy outlet, but be patient, stand in line and a table would be made available."
• "The queue system is messy but doesn’t easily allow people to get in and out very well."

Cons:

• "Queues can take 15/20 min to get you to the till and then you can wait another 15/20 min for your order."
• "The Q reaches the door so it is messy and doesn't allow people to come in."
• "Waiting in line for almost 15 minutes despite being only third in line is a bit excessive."
• "Waited 15 minutes for a drink and was told to carry two stools down from upstairs by staff."

Staff and Customer Service

Pros:

• "The staff are very polite and friendly. Special thanks to Jessica who kindly assisted me."
• "Great customer service from Ollie. He let me know that since they were busy it might take slightly longer than usual."
• "I have been here a few times and love the social cinnamon slice. One young lady, blond, curly hair, was brilliant with customers."
• "Staff are cool. Nice vibe for families."

Cons:

• "The cashiers are slow, not interested and slow."
• "Service is slow and the ladies behind the counter did not seem very friendly or interested."
• "The staff are unknowledgeable and uncaring."
• "Rude staff and chaotic shameful place. Complaining to the manager doesn't help as she was worse."

Food and Drink Quality

Pros:

• "One of the standout features is the quality of their baked goods. Their pastries are flaky and delicious."
• "I had a coffee with a slice of vegan mango cake - which was delicious."
• "Their pastries are delicious (my favorite is the 'Cinnamon Social')."
• "Everything we have tried so far has been delicious, there’s plenty of seating space spread over two floors."

Cons:

• "When the orders come, the drinks are lukewarm and the hot sandwiches cold."
• "Very poor experience. While the food is okay (cold hot chocolate), the customer service and cleanliness leave much to be desired."
• "Food: Tasted great, but was fairly cold. One prong on the fork was bent."
• "The custard danish is really disappointing, tastes like something out of a packet and over sweetened."

Atmosphere and Cleanliness

Pros:

• "It has a cozy atmosphere, with a welcoming and friendly staff."
• "Lovely atmosphere and clean, beautifully designed interiors."
• "Has a great window seats on 2 levels with views on to the high street."
• "Modern and simple décoré patisserie / bakery."

Cons:

• "The interiors are comfortable and warm, it is difficult to find a place as people stay in for hours."
• "Filthy table all around and floor has food and spilled drinks all over."
• "Toilets are filthy I am absolutely disgusting... To think somewhere that you'd pay over £10 for two pastries!"
• "Food is really good okay but the atmosphere is very cold. Empty grey walls and dark furniture."

Pricing and Value

Pros:

• "Price wise its not expensive and staff have always been friendly & courteous."
• "They do a coffee and cinnamon social deal for £5.50."
• "It's been 2 days and I'm holding back going to get another. Possibly the best pastry I've eat."
• "Great bread, pastries and cake type things. Not cheap but you get what you pay for."

Cons:

• "The coffee is so normal average and the food including desserts is tasty but quite overpriced."
• "Given the price, I would expect much better! No response from customer service."
• "Very expensive much more the 3 Chocolate and Gail’s which have much better service."
• "Over £5 for a sandwich roll? And £1.75 for a can of Coke zero?"