Address: 34 King St, Oldham, OL8 1EU, United Kingdom
Phone: +441616275091
Rating: 4.4
based on 130 reviews.
Customer Service
Pros:
"From start to end excellent customer service skills by Nick happy to answer all questions thrown at him and answers with a smile."
"Served by Matthew today. Excellent customer service."
"A big SHOUT OUT to Kaz who was extremely accommodating to my request."
"Fantastic service from a young lad (wearing a hat!) on bikes today at your Oldham store."
"Being disabled, using crutches and unable to walk very far, the lady at the till was very helpful."
"Can’t thank Denise and Jack enough for fitting me in this morning for an emergency MOT."
"I was served by Will, who was extremely knowledgeable and dealt with the issue very promptly and efficiently."
Cons:
"Very unprofessional as they gave me wrong bulb For my car three times. Totally waisted my time and the shop closed and I am still with NO headlights bulb."
"Worse experience in 30 years with a big company 'HALFORDS' avoid at all cost they Took my car for joy rides and abused it."
"No help or advice was offered by any member of staff."
"Very poor customer service from reception staff."
"Have been on 2 occasions to halfords. Staff have no knowledge of the products."
"Awful so called bike experts - disinterested rude unhelpful and ignorant staff who made the whole experience of collecting a new bike a nightmare and will not recommend to anyone - things must improve and quick!"
"Staff was very miserable found him quite ignorant in conversation he shouldn't be there if he don't like the job and doesn't like to mix with people."
Product Availability and Quality
Pros:
"They are not the cheapest but are efficient and it is rare that they can not get what you want."
"Recently bought a child car seat from halford's in Oldham. Very competitive price."
"Halfords own brand products are well priced and great quality."
"The store had what I required and if an item was not available, they would go online to find the product that I was looking for."
"Great store, great staff and top notch service, well done Oldham."
"Friendly and welcoming staff, trained and knowledgeable staff are very helpful on information regarding the range of products."
"The staff couldn’t do enough in order for me to have an easy experience shopping."
Cons:
"Only went because the website stated they had what I needed but that was wrong."
"store computer said Bosch H306. Doesn't fit."
"Bought 3 kids bikes for Xmas add Halfords assemble them by Andy all brakes on bikes are to tight wheels weren't pumped up absolutely botch job he as done."
"Ordered some spray paint and told it would be ready to collect in one hour, phone call two hours later non in stock but will be in on Thursday. Just had a message saying my order is cancelled, bloody pathetic."
"Getting told from one branch to check online if they have it in stock in another branch... says they do so get there to be told they don't and it is out of stock and will have order it in as only have ones on display which isn't stated."
"This company provides a warranty which is not worth using as toilet paper."
"I bought a car battery on 14/11/19 which has 5 yrs warranty... it left me stranded at the side of the road."
Store Experience
Pros:
"Ordered items on-line paid, and got a time to collect them. In these Covid Times everything spotless and staff and visitors all distanced. will be back for more."
"Socially distanced, clean and very knowledgeable staff."
"Quick visit to stock up on items for my campervan holiday. Bought all the items I needed."
"It's a good store. Certainly plenty of products."
"Security guard was very smiley on entrance too, made us feel very welcome."
"Visiting Halfords 1st time really made me feel welcomed and satisfied because of their great services."
"We had a dash cam fitted here on Sat 23/09 the fitting of the camera was exceptional, no cables to be seen."
Cons:
"When I arrived the guy said I’d be better taking it somewhere else as none of them could do tubeless tyres."
"Be warned - if you leave your car with them for repair and they are busy then they may without your consent store it overnight on a car park which is not covered by CCTV."
"Nightmare traffic getting there then difficult to park."
"Booked an appointment for a specific time to fit 4 new tyres. Was told once I got there it was going to take 3 - 4 hours!!"
"Walking into the Oldham branch Saturday just less than 15 minutes before closing time, me and my husband walked past three members of staff at the front desk, one of which was quite loudly complaining about the time we had walked into the store to make a purchase."
"took my car here for an MOT, went to get it an hour later and it had a scratch right down the driver side."
"The bike our daughter chose wasn’t in stock. We had to ask if it was available at any of the other nearby stores as they didn’t think to check for us."