Richmond Land Rover Reviews Summary

Customer Service

Pros:

• "The staff are very knowledgeable and friendly. They always provide impeccable customer service and reasonable pricing."
• "Thank you so much for fixing my car. Not only was I amazed that you dropped it back home to me afterwards but you also valeted it and it was spotless!"
• "Paul and his team were super helpful and flexible from the beginning and diagnosed for free prior to commencing any work."
• "Staff were polite and attentive."
• "The team were friendly and a pleasure to deal with."
• "Very friendly staff and Paul is always giving great advice."
• "Customer Service with Ravi and Paul was superb."

Cons:

• "Total sham operation. Buyer BEWARE."
• "The staff lied to me, never changed all filters as agreed."
• "They are unprofessional, contraindicating, miscommunicating and above all time wasting."
• "Poor customer service."
• "Also Paul the owner is a bully and all round disgusting human."
• "Untrustworthy. Very disappointing experience."
• "Bad attitude, unhelpful, very rude and a bully."

Pricing and Charges

Pros:

• "All the work was done at a competitive price."
• "Very fair with pricing and great with communication in terms of what was repaired."
• "Labour prices very reasonable too!"
• "They were roughly half the price of Hunters."
• "The steering rack of my Porsche 911 C2s was done recently at a very reasonable price."
• "They fixed my car for less than half the price of dealers quote."
• "The cost was very reasonable."

Cons:

• "He held my car to 'ransom' and would not let me have access to it or even tell me where it was stored until I had paid his Invoice for the extortionate sum of ....£1,728.00."
• "Charged me for that & the diagnostics on the connectivity issue but didn't fix it."
• "Very unprofessional and quite frankly dodgy people stay clear."
• "They are a bunch of rip offs. Do not trust this garage they ripped my dad off."
• "Total lack of professionalism, they will 100% scam you for work that doesn’t in fact need doing and will rob you blind!"
• "Dangerous and untrustworthy. Charged for work they never did."
• "Charged VAT but never issued a receipt for the payment even after asking for it."

Quality of Work

Pros:

• "All in all high quality service, excellent quality of work and customer satisfaction."
• "They have repaired all the damage to my car at a fantastic price."
• "In two days my car was cleaned, fixed, and back on the road like new."
• "Westlake have done a really good job, fixing the heater, gearbox, rust, suspension and brakes, as well as carrying out the regular servicing items."
• "When it reappeared again after a few days, they took my car back and did a good job to fix it again to my satisfaction."
• "The job was done exceptionally, my car is running like a butterfly."
• "The work was completed properly and everything I asked for was done."

Cons:

• "This is absolutely the worst garage to take any car too they had my car for two months did not do anything to it and brought it back to me damaged."
• "When he came back to his car it had been keyed."
• "I took my car to another garage and discovered the exhaust was fine and all that was needed was a new bracket. Definitely would not recommend this garage."
• "Richmond Land Rover is a professional scamming operation. Stay away from these shady individuals!"
• "To say this garage is bent doesn't even touch the sides."
• "He took my car 3 times and brought back with no fixed each time he hold for 5 weeks and didn’t fixed and he was keep using my car for his business."
• "I paid for something they said has fixed my car and when I got in the car the same issue was present."

Professionalism and Honesty

Pros:

• "Especially Paul he is very honest and reliable."
• "People were very thorough with the check of any issues and did an excellent work at a fair price."
• "They are very good and honest."
• "I have been using Westlake garages for 8+ years. The staff are professional and prices reasonable."
• "Very professional, pleasant and great customer service."
• "This is a professional garage that delivers quality service at a really good price."
• "I have never been over-charged but have had to pay for the work that I have agreed for far less than a dealer would have charged."

Cons:

• "I naively assume from the name this garage was associated with Land Rover, it’s most definitely not!"
• "I would recommend anyone to think twice before dealing with either Paul or Kyle in any form of sale or purchase."
• "Their response 'You can't ask who this is' and HUNG UP!"
• "Not sure if its the body shop as a whole or a man named paul who is just a pathological liar."
• "I bought car from her I deal with paul he give me faulty car and i call him back to fix my car because car had 1 year warranty."
• "Should be deported imo."
• "Don't ever want to return so I'm warning you STAY WELL AWAY."