KFC Birmingham - Yew Tree Retail Park Reviews Summary

Food Quality

Pros:

• "Zinger double burger was nice n juicy."
• "The chicken was nice & fresh, and delicious."
• "Probably the best KFC I have ever had everything was hot fresh a nothing missing in the bag wipes sources etc."
• "Ordered a boneless banquet meal from this location yesterday and I was pleasantly surprised. Everything tasted delicious and everything came from my order so I have nothing to complain about."
• "Food that is served is always hot and up.to the standard of the kernel himself."
• "Food was great, as usual the coating was amazing! Dunked into that gravy it was Spot On! There's no other way to have it!"
• "The food is fresh, consistent, well presented and most importantly fast."

Cons:

• "Chicken a bit over cooked and too much salt."
• "Last time I ate there the food was very oily and I really didn't enjoy it."
• "The coating was old and over cooked."
• "Fries were dry though, my family didnt enjoy them."
• "After eating from here I didn’t have anything else yesterday but KFC .The once price of wing did smell funny .Within 20 hours I experienced vomiting and loose bowels."
• "The chicken was smelling bad and it's not fresh."
• "Do not eat. Health hazard!! Ordered food yesterday from the drive thru, got home and took a bite of my burger and it was raw inside pink wet and mushy you could taste it was severely undercooked."

Service

Pros:

• "However the customer service on my return to pick up the missing items was excellent and I received an apology and they made up for it."
• "Quick friendly staff that get your food without a long wait."
• "The staff member who took our order was polite, food came pretty quickly and was very good and the restaurant was clean."
• "ALL THE STAFF ARE VERY COURTEOUS, POLITE AND FRIENDLY YOU CAN ACTUALLY TELL THOSE THAT WORK THERE ARE PASSIONATE ABOUT THEIR JOB AND REALLY DO TAKE CUSTOMER SERVICE SERIOUSLY."
• "Sweet girl at the drive through really made an effort to get my order together."
• "Staff are so respectful and kind and never miss any condiments and very efficient!"
• "Service was good and fast."

Cons:

• "KFC Birmingham - Yew Tree Retail Park, the worst service ever in my life. Called the manager and she did not show any remorse or care."
• "The service is very poor & they hardly understand or speak English."
• "Poor service this place needs to shut down there is always a queue longer than the mexican border with only 1 person on the till."
• "Lazy front desk staff, sloppy food prep, always missing stuff on order and seem to have stock issues with sauces!"
• "Very rude staff."
• "Went through the drive- Thru girl serving was just rude - to busy speaking to colleagues whilst taking payment."
• "Food was fine but the attitude of the kid on the drive thru was disgusting."

Cleanliness

Pros:

• "Clean place, toilets were clean too when I visited."
• "Very nice place to eat in at ... always clean and friendly."
• "Very clean store, the pre order machines were not working as they usually are, but there was no queue at the counter."
• "The place is clean!"
• "This KFC is some what hidden and also has a drive through. The cleanliness is topnotch and staff is extra friendly."
• "One of the best KFC stores in the West Midlands. Food quality is excellent and customer service is good. Clean restaurant."

Cons:

• "The place is full of flies. Every time you try to eat, there's flies trying to attack your food."
• "The toilet is disgusting. No toilet paper and the floor is dirty as hell."
• "By far one of thr worst KFCs I've come across."
• "The dirtiest KFC I have ever visited."
• "Very disgusting place to eat, a lot of food all over the floor and tables. Old sauce stains."
• "The seating area was in need of a hygiene operative."