Address: 24A Newport Ct, London, WC2H 7JS, United Kingdom
Phone: +442077341966
Rating: 4.0
based on 144 reviews.
Price and Value
Pros:
"The prices are good and you'll probably only be waiting 2-5 minutes for your drink on a busy day."
"Their 'cream crown' style boba is honestly my favorite style of boba on the planet."
"Had the brown sugar milk tea. I think it's worth the money for such a big cup."
"The price was amazing as well!"
"Good value for money."
"Classic toppings and good pricing."
"Happy lemon is reliable, not crazy expensive and delicious."
Cons:
"However, drinks are on the pricey side, but it’s London and it’s good for an occasional treat."
"I like the bubble tea and the cake from Happy Lemon, I just wish the bubble tea wasn’t that expensive here."
"Also, make sure you are aware that you pay an extra £0.50 per topping, so don’t be surprised if you see that your total cost is more than what you saw on the menu lol 😆"
"Ended up paying £6.20 for an enormous drink that I didn’t really enjoy."
"They need to stop charging 50p to use the card machine on payments under £5!"
"After waiting a long line on Christmas they treat you with a 50% increase in prices."
"They also charged me for the wrong drink and they knew that because they gave me the drink I asked for but charged me for a different one."
Customer Service
Pros:
"They have lots of options to choose from and also the staff are very friendly."
"Friendly customer service and very welcoming."
"The staff were able to patiently answer my questions."
"Friendly staff who I have seen be very helpful towards visitors who are unfamiliar with the menu."
"Staff was very nice and friendly, a lot of questions asked during order lol but I know they do it for making my drink ideally."
"The staff we’re polite and the drink was ready in an instant."
Cons:
"The female workers are quite rude with the way they respond and I’ve been there twice and have had this experience on both occasions!"
"Rude customer service, they straight up made my order wrong."
"But worst of all was the staffs' attitude, apart from the cashier who seemingly was well trained, some of front door staffs were so rude."
"Rude customer service."
"Worst customer service ever!"
"Horrible service. The waiter who served me today was rude and impatient."
"Horrible Customer service, all staffs look like they have no emotions."
Product Quality
Pros:
"The jelly was amazing and the flavour of the tea was delicious."
"The drinks are well balanced and never too sweet, with really good tea flavour."
"No sugar hand squashed lemon green tea is a must in hit days if you like sour taste."
"The milk teas are creamy and flavourful and the tapioca pearls are cooked well."
"The grapefruit green tea was definitely well flavored."
"The Red Bean Matcha Smoothie is AMAZING and my favorite!!"
"The drink was not too sweet which is a rare found in Britain."
Cons:
"The amount of pearls in different sized drinks is just out of proportion, they really have to look into it."
"I asked for a taro milk tea but it had no taro taste, at all."
"The tapioca balls were bland and the milk tea isn’t sweet enough."
"The japanese cheesecake they sell was good however it wasn't really the same as traditional japanese cheesecake that is meant to be jiggly and fluffy."
"Alright bubble tea. I had a simple milk boba tea with no sugar and it gave me a tummy ache."
"Really milky bubble tea but the pearls are not so great, it's not springy and sticks to the teeth type."
"The bubble tea is not nice at all, tastes off with rock hard tapioca pearl."
Shop Environment
Pros:
"The shop is also very cute looking, definitely on my list of top places to get a drink."
"Great atmosphere, friendly staff."
"This is by far my favourite bubble tea place that I’ve been to."
"Nice little bubble tea shop near Leicester Square."
"Small bubble tea shop in the heart of Chinatown. One of my favourite places to go."
"Bright, cute and digitalised, happy lemon lists its product on HD TV screens in its brightly lit store that is littered with cute little lemon icons."
"The branding is pretty, the store is attractive."
Cons:
"My phone was stolen in this store and they refused to provide CCTV footage."
"Such a shame that this cafe is so behind the times with its plastic use."
"Pickpocket central."
"It’s a very tiny shop."
"It is small here with busy queues and can feel claustrophobic - orders not necessarily in order - so prepare to wait."
"It's a shame that the shop is way too small to accommodate the number of patrons especially during peak times."
"The shop is very small and they only have a small bench to sit on, so be prepared for takeaway."