Kwik Fit Plus - Gravesend Reviews Summary

Customer Service

Pros:

• "Major kudos to Gavin at Kwik Fit in Gravesend, who went above and beyond to ensure my Cazoo Fiesta got fixed."
• "Gavin at Kwikfit Gravesend was amazing he went above and beyond to make sure my car could pass it’s MOT."
• "Excellent customer service. I booked the appointment and I'm check-in immediately."
• "Helpful and took time to explain the work required on my car. All staff are friendly and helpful. Excellent."
• "Wheel tracking & Alignment: Met Ajay in reception at the Gravesend branch of Kwik fit this morning and he immediately booked my car in."
• "Jason went beyond the expected remit and was extremely helpful. Liaised with me throughout the time they held my vehicle."
• "I received a prompt and reliable service this morning at this branch. My tyre pressure light was flashing on my dashboard."
• "Fantastic service received today from Jason the manager. MOT had expired but got me an appointment on the same day."

Cons:

• "Terrible customer service and unreliable staff. Made me come back 4 times for retest still didn't fit me in before 10 days ran out."
• "The service was ok and most staff was great, but the one person I delt with needs better customer service."
• "I carried out my mot at gravesend, Rochester road On arrival, there was no signpost as to where to park so i drove to the part where they wrote mot."
• "Gary Dray is probably the rudest and worst person I have seen in any profession. The way he speaks to people is so wrong."
• "Service of Mot is good but customer service is worst I was try to get them but they are busy in their own talking chatting laughing."
• "I had to get back tyres changed before going short trip to Europe. Right back tyre pressure started getting low because the air was coming out just after an hour we got our car."
• "Had a MOT done today was ment to be at 10:45 didn’t get in the bay till 11:20 cause the person was on his phone all the time."
• "Booked in for a regas at 9.30. 2 hours later told they cant connect it to the system and it will need to go to main dealer."

Quality of Work

Pros:

• "Just had 4 tyres replaced and I don't know who they got to do them but they attacked the wheels with a flat bladed screwdriver."
• "My two car problems were resolved by you. The tyre puncture required a new tyre, and the rear wheel brakes had to be renewed."
• "Very professional service offered here, I had a puncture on the motorway, and managed to drive my car to this garage."
• "Managed to find four old 14 inch steel wheels for my car. (Alloy wheels were in bad shape and tires kept deflating."
• "Prompt and professional service when my tyre had a slow puncture .Rang Kwik Fit and was informed I could bring my car in straight away."
• "Very helpful. Repaired a puncture without any fuss. I then ordered two new rear tyres online."
• "Took my car in for an Air-con gas recharge and the team discovered it was in fact a faulty relay."
• "Kwik-Fit at Gravesend were fantastic in their speed of undertaking a large job (front arms, brake pads all round, piston and brake discs)."

Cons:

• "I went in for a battery change and they found I needed an alternator change at the same time. Fair enough, but after waiting in there all day for a replacement."
• "Avoid. They admitted miss diagnosing my car at my expensive of £300 just because they wanted to see if the cheapest option would fix it."
• "They said my car needed new brakes on the rear 2.5 years ago and it has been tested by another 2 MOT stations since."
• "Work conducted fine and was able to book in quickly to get addressed. However looking on invoice find they have added on 'tyre-care' with no opt in from me."
• "Good tyre service, bit confusing when booking in, but quite busy, but staff helpful and obliging and my online booking was easily confirmed."
• "A shambles from start to finish - well it’s not finished yet! I don’t have the vehicle which went in yesterday for a simple tyre replacement."
• "Tried 3 times to get price for new tyre went to them in the end, waited at front desk no one came so left."
• "Went in for a puncture, Ended up 3 new Tyres, I Got Car there just as the doors was opening for business."