Kwik Fit - Uxbridge Reviews Summary

Customer Service

Pros:

• "Amazing service and could not recommend more!!"
• "Ben and the team at Quick Fit have been fantastic and professional."
• "The manager Davinder was excellent. He not only sourced the correct specialist tyres for my BMW, but they fitted in less than 24 hours of my initial call."
• "Great service from Kenny and the team on a resource stretched Saturday."
• "Very friendly, honest and non-patronising staff, which is what you need when you don't have a great knowledge about cars."
• "Polite, friendly and informative customer service."
• "Fast, friendly service and I was well-informed at every step."

Cons:

• "One bad experience is enough for me to look for another shop."
• "One issue, I felt the cost of the wheel alignment was a touch excessive at £70."
• "Avoid this branch at all cost as they will steal the original parts of your car and replace them with old ones."
• "Booked and prepaid for a replacement tyre. We arrived 15 minutes early and were told it would take half an hour. 1hr 45 minutes later we finally got the car back."
• "I had a pre-booked slot at 1400. When I arrived I was told the MOT would only be done by 1545."
• "Damaged my recently refurbished alloys when changing the tyres."
• "Very poor customer service."

Efficiency and Timeliness

Pros:

• "Had a problem with my car at 5.30 pm and quickly rushed in to uxb kwikfit where i thought i would be told its to late to even have a look, but ben managed to squeeze it in and check fix all before 6."
• "They didn't charge me an extortionate price for the works that they done and provided excellent customer service."
• "Will definitely use them for my MOT renewal next year."
• "Came into Uxbridge a few days ago had a puncture in one of my tyres. Saw Mary at the front desk, the team managed to find the puncture."
• "Mary in particular was a great help today and managed to source all the parts needed and got me back on the road in time to pick up the keys to my new place."
• "Needed brakes done and was about to pay full price but Mary realised I had replaced brakes at Kwikfit before which came with life time guarantee. So new brakes were discounted."
• "Checked the car in no problem and was contacted within about 3 hours to confirm was ready."

Cons:

• "Left my car Saturday for (way overpriced) wheel alignment."
• "Did not even apologise or point it out, could have said sorry buddy we accidentally did this."
• "Wouldn’t recommend this place. Charged £250 for break pads and discs. Whenever pressed, the brakes started clunking the day after."
• "When I confronted the staff and the manager they were very rude and I felt very intimidated."
• "These guys are thief's, I should have called the police."
• "Allowed me to book an MOT online then called to say they don't do MOT's on a Sunday at 16.00 on Saturday."
• "Not only did I have to make two unnecessary journeys, no one even bothered to call me."

Staff Knowledge and Helpfulness

Pros:

• "The staff are friendly and knowledgeable and focus on the customer."
• "The young apprentice tyre fitter put my new tyres on quickly and efficiently and also took the time to explain to me the reason why I needed new tyres so I could understand better."
• "Car went in for an MOT and Daniel(Manager) and Alan(Supervisor)were very helpful. MOT carried out promptly and excellent service all round."
• "I will definitely return here and wouldn't hesitate to recommend it to anyone else."
• "The lady replacing my tyre seemed knowledgeable and provided a good service."
• "Thank you ever so much Dee and Marc absolute legends!"
• "Max was extremely helpful and friendly."