Harrow Budget Tyres Reviews Summary

Customer Service

Pros:

• "The guys inside the garage are super friendly and chatty guy; quick and efficient service; good price and customer service."
• "Very professional, dealt with the nail in my tyre straight away."
• "Fantastic customer service."
• "Wonderful service provided by the gentlemen at this Shop, they were informative, really quick and efficient."
• "The team at Harrow budget tyres have exceptional customer service."
• "I received really great customer service at Harrow Budget Tyres. All the guys are amazing here! They were really friendly and helpful."
• "Fast, friendly and very helpful team who did a great job."

Cons:

• "Terrible experience. First time customer, I told the person changing tyre to be careful of my alloys and he ended up scratching them, a very big scratch."
• "Untrustworthy, said needed a new run flat tyre when really just needed a repair to alloy."
• "What bothered me most was the pressure to leave a positive review. I witnessed instances where customers were explicitly asked to give 5 stars and, in some cases, were even waited upon until they complied."
• "They will pressure you to give a 5 star review."
• "The individual there exhibited unprofessional behavior."
• "Very poor service, wanted to change all tyres of my Ford staff recommended me to buy complete new tyres and suggested me one brand which I never heard before."
• "Please avoid these unprofessionals at any cost. I took my car in to get my tyre replaced and the unprofessional clowns damaged my wheel."

Pricing and Value

Pros:

• "The puncture was repaired for only £10. Absolute bargain."
• "They fitted my BMW with two run flat tyres at a great price."
• "Brand new tyres were cheaper than Costco(!)"
• "The prices are excellent and the service is fast, reliable and efficient."
• "With Harrow budged tires only £20 for a good quality used tire with alot of tread including fitting."
• "Very good prices on second hand tyres."
• "QUALITY AFFORDABLE TYRES."

Cons:

• "Absolute rip off! £20 for two temporary fillers in a brand new tyre."
• "When I went to pay they were a bit reluctant to take Credit Card but I had no cash so paid with card and was charged 10% yes 10% fee for using credit card."
• "Proper cowboys... never gave receipt for the work."
• "Price written on Website is completely wrong. Booked online and went there to change front tyres and they told me that they cannot do it with the online booked price."
• "Gave us a 2nd hand tyre with a fault."
• "Sold me a slow puncher tire."
• "Exploitation of females!"

Professionalism and Honesty

Pros:

• "Very honest and genuine people."
• "I trust this place, as they're very straightforward and super easy to deal with."
• "Very genuine guys here at Harrow Budget Tyres."
• "The staff was exceptionally kind and communicative."
• "They're very helpful and warm people and their service is really good and fast also the quality of materials and tyres are really brilliant and satisfying, they even offer you drinks ;D Come and visit!"
• "The guys are super honest and told me just to repair it as the tyre has a lot of tread left."
• "Anyone else may have been dishonest and said I needed a new tyre but they were honest from the start and was happy to help rather than have me pay money I didn’t need to for their own profit."

Cons:

• "It became apparent that the establishment was actively encouraging customers to leave 5-star reviews, even if their services did not meet the criteria for such high praise."
• "I hope that Harrow Budget Tyre reevaluates its approach to customer feedback and places more emphasis on providing outstanding service rather than manipulating online ratings."
• "The pressure to leave a positive review, combined with the lackluster attention to detail, left me feeling dissatisfied."
• "This place is a scam, the owner gives you a verbal warranty."
• "The worst tyres shop i will never go back there...unprofessional staff."
• "Proper cowboys. This and the bike store next to it... Always want cash payment, never gave receipt for the work."
• "The worst tyres shop i will never go back there...unprofessional staff scratch 2 wheels."

Efficiency and Convenience

Pros:

• "I was in an emergency and needed my tyre to be checked. I rang at closing time and explained my situation and without any questions they stayed back and waited for me until I arrived."
• "The whole process was very smooth and quick."
• "Super fast and reliable, and at a great price too!"
• "They completed the change of two tires in a very short time, and the result was impeccable."
• "Amazing service, came close to closing time and they stayed open to fix my flat tyre!"
• "I waited approximately 10 mins to be seen, then 10 mins for a new tyre, balance and replacement."
• "In and out in less than 20 mins! Had a puncture, not many are open on Sundays. They were and they did a splendid job with good service!"

Cons:

• "Tyres adviertised online show availability when in fact they are not, keep chasing them for updates on tyre delivery and get the usual promise to call back which they never do."
• "They do not honor appointments made through their website."
• "Booked in for new tyres, was told a member of staff would contact me to check all the details were correct, they didn't."
• "Came there in the morning, changed my flat tyre with a cracked one, I double checked after I got to work because they washed the tyre, had came back to replace it because it was cracked."
• "Guy turns up at 9:10 and and I was not spoken to until 9.20 and I was the only customer."
• "Good in emergency situations only, I have had tyres changed here but these people did not do the wheel balancing."
• "Had two tyres changes booked via Asda tyres and both 19 inch alloys were damaged."