Address: 391 Erith Rd, Erith, DA8 3LT, United Kingdom
Phone: +441322621430
Rating: 4.2
based on 153 reviews.
Customer Service
Pros:
"The guy is a credit to your company."
"Friendly and polite staff."
"The ladies do a wonderful job, not just with answering the phone but dealing with sometimes very awkward customers."
"Very courteous, great communication and provided excellent service and a ambassador for the Company."
"Staff really friendly and helpful, won’t hesitate to recommend them to anyone 👍"
"For starters the lady in reception was very polite and friendly."
"The staff there are polite and friendly."
Cons:
"I went back to the garage and explained to not a very nice lady behind a counter that on the day I came to the garage it was fine."
"I am having a bad experience with Dynes Of Bexleyheath."
"Sadly I can no longer say that Dynes is my place to go."
"I used Dynes for years, I can see they have a lot of trainee technicians which do not have much knowledge."
"Really awfull experience. I went to do my MOT on appointment."
"I called back the garage checking for the appointment and the receptionist said there was not booking under my name!"
"I would never take my car back here again!"
Quality of Work
Pros:
"Had excellent breakdown recovery service from Dynes Motor Group today."
"Some very tight and tricky maneuvers done without incident or breaking a sweat."
"Ryan fitted my tyre and checked the other three for me."
"Instead, I was told that tyre could be repaired and it was."
"Had a puncture repaired there. Called up and was told someone was just leaving so I wouldn't need to wait long, and I didn't."
"Dynes was extremely fast to get to me, exceptionally friendly and reassuring."
"They managed to get to me so quickly and managed to get me unstuck with NO DAMAGE!!"
Cons:
"Collected my car, won't use again."
"Had my car for a week, broke the electric switch on my door, so window wouldn't open!"
"I came to repair rare wheels puncture. They said that everything is perfectly done which was a lay because the problem remained after that."
"When I asked them to put it right, they wanted over a hundred to put new panel in!"
"Also total job took way too long, i have since been told by a different company that the repair on my vehicle should have taken no longer that 3 days."
"Second time I came to change the wheels and was told the valve is broken whereas nobody touched it apart of them and I insisted they broke it before in my previous visit."
"In addition to that they didn't put new valve."
Value for Money
Pros:
"I know sometimes places say 'free advice' but that is not always the case. On this occasion they test drove my car then checked and inspected my wheel balance and alignment, and they charged me nothing, zilch."
"Another first class service. Once again a great service I have received from Dynes Motor Group, polite attentive staff, always, and very competitive cost."
"Rented a Luton van from Dynes for a reasonable price compared to many other rental companies."
"Booked through Asda for tyre to be fitted, they were far quicker with fitting date compared to all the other local company’s."
"Our fitter Matt Trent managed to repair our tyre after an inspection and saved us the cost of a new tyre which we really appreciated."
"Put air in wheel and no charge made."
"Communication is 1st class, there are no hidden extras which you always expect from main dealers and the prices are sensible."
Cons:
"I was told they can give me a quote and i can decide whether to go ahead or not. However, wasn't informed that if I chose not to use Dynes then I would have to pay a £42 (or thereabouts) half hour investigation fee."
"Got fleeced out of £50 - could have been more but I decided to cut my losses and run."
"Not only did the fitter not turn up on original booked date, but turned up on the day after, in the dark after 5pm, lasting to nearly 6:30pm."
"2 hour wait! Not the first time or the first person!"
"Need a flat tyre replaced urgently. Sadly the insurance sent them out. They didn't confirm a price initially and then after replacing quoted a price higher than 2 similar tyres at Halfords or Kwikfit."
"So they charged 67£ for one hour work to remove the damaged valve without discount."
"They tempt you with underpriced MOT and then charge you to max on everything else."