Evans Cycles Reviews Summary

Customer Service

Pros:

• "Every single member of staff I spoke to was friendly, helpful and smiling :-)"
• "Outstanding staff in shop. The manager Paul, has been extremely helpful in choosing the right bike, giving me expert advice and being so patient with my questions."
• "I would not hesitate to recommend Evans’ Wimbledon store to anyone for their cycling needs."
• "Very approachable & Super understanding, focused."
• "Spoke to a young guy at the back desk who was helpful and able to give me a better idea of what the difference between two types of pedals were."
• "Had an excellent experience buying a new bike from Evans. Sam was super helpful over the phone and then Alex was great in-store."
• "I was lucky enough to be helped by Taylor; who is an asset to this store."

Cons:

• "The manager at this store is terrible at communicating."
• "Consistently disappointed by the service at the store. Too few staff, and most incredibly rude and abrupt."
• "Zero customer service, zero empathy. If you want to spend £1350 on a bike and have it break in three days, then you're better off throwing the bike in a river."
• "The staff at the Wimbledon store were OK, I wanted help with an e bike the young gent knew nothing about them and I mean nadaaa!"
• "We walked out of the Kingston store cos the service was so unhelpful, ill informed and rude."
• "The rest of the staff I dealt with were unhelpful, unprofessional and incompetent."
• "I am 40 years old and have rarely experienced such poor customer service in my life."

Repair and Maintenance

Pros:

• "Brilliant service from Davide, Alfie and Tim offering advice on new wheels with honesty and integrity - they also did a fantastic bike service with nothing too much trouble."
• "Most recently they repaired my bike chain very quickly and free of charge."
• "Took my bike in today because the back brakes were rubbing on the wheel and Petar fixed it in 10 minutes and explained it all to me."
• "Not only did he rectify the issue with the brakes he even went as far as checking all the other little nuts and bolts."
• "Dropped my bike in for a full service and change of cassette, chain, cables and break pads this morning expecting it to take at least 2 days. They called me at 3pm to say it was done, great customer service and bike feels brand new!"
• "I went in to get a wheel repaired or replaced. They looked at it and fixed it very quickly without cost."
• "Micah adjusted my daughters breaks brilliantly, she was instantly more confident on her bike the moment we left."

Cons:

• "Upon collection and my first ride I realised that the tyres were flat and my front tyre was really wobbly. I then took it back a few days later to get fixed as it was unsafe to cycle on."
• "Bike held for a month - with no communication or repair being undertaken."
• "I just don't know how to convince a bike mechanic why both the bike wheels need tubes in inflated condition."
• "I'd avoid buying anything here in the future and I'd actively advise anyone not to go there for any work or advice on their bike."
• "The store fitted a child seat I purchased from them when I bought my bike. It came off whilst my son was in it as the seat had not been fitted correctly."
• "Went to the workshop to have mudguards fitted and my brakes checked as the rear brake (disc brake) doesn't grip anymore to slow down my bike. Not only took it more than a day to be completed but was also done poorly."
• "Service staff - beyond dreadful. It took them three months to fix a fairly straightforward problem which should have been covered by the warranty."

Product and Selection

Pros:

• "the bike itself is sound enough."
• "Left with exactly what I needed and looking forward to getting out on the bike. Thanks both!"
• "I would like to thank Alex 'Beanpole' his enthusiasm and wealth of knowledge really helped myself and my pal choose the best bike that met our needs."
• "The good points, big shop, good selection of bikes, Ben in the workshop was very nice and helpful."
• "Absolutely brilliant service."
• "Great selection of bikes quite impressive."
• "I've used this branch of Evans several times over the last 2 years and got great service every time from the knowledgeable staff."

Cons:

• "I just don't know what kind of mechanics they hire. Keep away from them and find a local small bike shop...This is what I am going to do."
• "I'd avoid buying anything here in the future and I'd actively advise anyone not to go there for any work or advice on their bike."
• "the front shifter has failed, the freehub has failed and there is a recurrent problem with the front mech."
• "NEVER RECOMMENDED Ordered a bike a month ago, item was not shipped after many chasers (they did not know where the item is)."
• "Sent me a dudd bike. Front gears dont shift and covered in scratches."
• "Very disappointed. We had issues with a dangerously assembled and faulty bike."
• "I was sold a £50 lock which didn't fit, £50 grips which didn't fit, told it had a quick release rear wheel -- seriously?"