ChasBikes Reviews Summary

Customer Service

Pros:

• "Always willing to find a way to fit you in at short notice."
• "I have always found Chas to be good for a chat."
• "The staff was not rude or abrupt at all. They were very friendly and helpful and even more important did not try to rip me off."
• "Pleasant, supremely knowledgeable and biker-friendly who like a bit of banter."
• "The owner (or older gentleman) is nice, friendly and consultative."
• "Always a good and prompt service and never had any problems whatsoever at this place."
• "Chas and the team are an excellent outfit with plenty of combined experience."

Cons:

• "Was greeted at the door by an unpleasant, unfriendly person."
• "Fit dodgy battery and went back after one month to say its not working the guy called Mikal was so rude."
• "Customer service is bad there's one nice guy who actually knows this is a business and that we are paying for a service and he is really helpful. But as for the rest unfortunately I was met with hostility and just bad vibes."
• "Guys sorry but your customer service is really, really bad.. No one acknowledges a customer when he walks in."
• "But his staff is just horrid. They are rude to customers."
• "Awful service and rude aggressive member of staff that dealt with me."
• "They treated me with ill manners and they charged me a lot of money without any good results."

Quality of Work

Pros:

• "They dropped everything and sorted me out having worked on the bike solidly for a couple of hours."
• "I have serviced every bike I've owned here over the last 5 years... They have fixed problems which would have confused less able mechanics and only charged me when they've fixed the problem."
• "Done my MOT on Sunday easy to book, professional, very good person, good communication."
• "The work was done very well to a very good price."
• "They do a GREAT job for very reasonable prices."
• "What you will GET is a good job at a good price with an honest assessment of what work needs doing."
• "I've entrusted ChasBikes with both my Thunderbird and my VFR - they've been knowledgeable, efficient and accommodating on both."

Cons:

• "They sometimes forget to do work that you asked for and brush it off you you raise the issue."
• "They start off friendly but took a very long time to diagnose a faulty generator... Then they fitted it poorly and it came loose."
• "They do the basic scams; bike goes in for one thing turns out there's a load of problems with it and now you have to pay £££."
• "I delivered to ChasBikes a running bike with just a small fuel leak and they are trying to return a NOT running bike?"
• "They will carry out work you have not requested and say they tried to contact you."
• "We opened the carburetor and we found out they REPLACED the float with a not-compatible one!!!"
• "They handed me back my motorbike, in substandard condition, clearly unfit to be ridden."

Value for Money

Pros:

• "Especially for the last visit, the management has been impeccable saving me ££ with DIY work advice on my motorbike."
• "It's worth spending an extra £25 and getting served by a business that is organised and offers good customer service."
• "Good, honest folk. And certainly not a rip-off. They really know their stuff."
• "This is the third time I've MOT'd my BMW tourer there... I was charged 0.4 of an hour and it was excellent value."
• "I was even pleasantly surprised by the cost."
• "And the prices are very low as well. The best I've found in London."
• "Always a good service at a sensible price."

Cons:

• "Wouldn’t recommend considering I paid over £120."
• "Did I leave there feeling ripped off ?? ... YES"
• "Biggest rip-off I've experienced. Hour and a half work for blown fuse?! It's a disgrace to good honest mechanics out there and they are many of them."
• "They hit me hard with the labour charges for the time it took them."
• "They charge me £100 for change rear disc and brake pads."
• "Made me wait for 4 hours, told me to go to a cafe and finalised the cost to be £270!"
• "I got back to a £250 bill, for a 50cc bike, and no one had called me to tell me it was a big bill."

Reliability and Trust

Pros:

• "I would definitely recommend it to my biker friends."
• "I'm loyal to Two Wheel Centre in Harpenden, but it's assuring to know that if I'm stuck in London again I know where to go."
• "Chas is honest, knowledgeable, competent and very reasonable in pricing his parts and services."
• "I happily recommend them to all my biking mates and colleagues and they all seem happy enough too."
• "Their work is always excellent and the guys themselves are all hard working responsive workers."
• "I have total confidence and trust in Chas and the team."
• "I highly recommend ChasBikes."

Cons:

• "The next day they say it wasn't even written down anywhere."
• "They openly mock customers in the workshop if the bike is not to their liking, or the scope of work is not 100% required."
• "The guy told me the indicators weren't working and that he replaced it, lying into my face!"
• "I would have recommended this place if they hadn't tried to take the piss."
• "But these guys I'd trust. I can't be more honest than that."
• "Do not trust these people, very rude and always trying to cover up."
• "If you want to feel as welcome as a fart in a spacesuit then this place is for you."

Facility and Convenience

Pros:

• "Took it up the road to Metropolis, they took the bike in straight away ...... 15 minutes later it's fixed and running like a dream."
• "Lot of availability, quick and efficient service."
• "The guys here are class. Fixed the puncture on my girlfriend's bike and did a check up on the overall condition without me even asking."
• "Friendly guys, no-nonsense service. I've had my bike MOT'd by them every year for the past few years, and never a problem."
• "They arranged recovery which arrived 5 mins later and fixed my bike immediately on arrival at 5pm."
• "Sunday MOT booked on the day, no problem, no teeth sucking, no vagueness."
• "Open 7 days a week."

Cons:

• "Dirty premises."
• "They tend to be a bit too relaxed when it comes to chain maintenance... they'll only tighten it if it's basically falling off, not when the slack is getting a bit too much."
• "By Wednesday, when it's still not there they tell me that maybe I should try Halfords."
• "This shop offers stunningly poor customer service. The place is dirty. They are disorganised."
• "The next day the same tyre was flat again after picking the bike up."
• "Invited me to collect 'finished, fully working' bike, which then wouldn’t start on arrival."
• "Clearly lacking in COMMON SENSE, Mr D. R. Richards appears not to be the sharpest tool in the workshop."