Arnold Clark Perth Vauxhall / Fiat / Abarth/ Jeep/ Alfa Romeo Reviews Summary

Customer Service

Pros:

• "Would never hesitate returning to them again and again or refer them to my friends. BRILLIANT WORK folks."
• "The after care is brilliant. Called to make sure I was getting on fine with car and answered all my questions."
• "Pleasantly surprised with efficient, friendly service."
• "The human interface on-site also excellent; efficient, clear and pleasant."
• "Nothing is too much trouble."
• "Updating me with photos and videos."
• "I am confident they will continue to provide help and advice should I ever need it in the future."

Cons:

• "Whilst have an unsettled baby she was called a liar and made to feel like she deliberately missed out her settlement figure."
• "It took 4 weeks to repair. Every time we phoned up, no questions asked, we got transferred to the service desk where no one answered the phone."
• "Absolutely the worst service we have ever been giving to date with Arnold Clark."
• "The manager said he found it after a week and a half and would call when he had it in Perth. Not heard from him."
• "This is absolutely TERRIBLE as a company to treat a purchasing customer."
• "I would not recommend bringing your car here in any situation."
• "Absolutely awful. Sold a car with issues and after eventually taking the car back and me having to pay for the difference to get another they charge me more."

Staff and Salespeople

Pros:

• "We visited the Perth Autostore and were very well supported by Craig Sutherland."
• "Krystian was very helpful and friendly, giving us good advice without a pressurised sale."
• "Thank you for sending the car to Wigan and making my purchase easier."
• "Krystian dealt with us both times and was very helpful, polite and cheerful."
• "Our salesman Dean Matthews was very helpful and professional."
• "Christopher was fantastic in assisting me buying my car."
• "Craig Sutherland was brilliant. Very patient with me. Not a pushy sales man at all."

Cons:

• "Very poor service. Collected my car 3 hours late and brought it back 2 hours late."
• "The manager said he found it after a week and a half and would call when he had it in Perth. Not heard from him."
• "Very unprofessional service. I booked appointment with car collection from my home address... Until today nobody contacted with me, even by phone, nobody collected my car."
• "Our only negative experience was when the manager came to thank us for buying from Arnold Clark although I was sitting closest to the manager he initially leaned over me to offer his hand to be shaken by my husband."
• "Purchased a car at Arnold Clark Perth expecting everything to be fine as you would! Vehicle had 4 worn tyres... Arnold Clark refuse to take any responsibility."
• "SO slippery to deal with! We deeply regret buying our car here."
• "Absolute joke. Given me a car with illegal tyres and not in line."

Quality of Vehicle

Pros:

• "The car I bought had only just come in and needed some work on a dent, which was repaired and the car well cleaned by my collection date."
• "Even sent me a fully detailed video of the inside and out of the car before hand."
• "I love my new car!!"
• "Tonight we picked up our new Kia and cannot recommend Arnold Clark enough, We had the lovely Heather help us from start to finish she is amazing at her job and really went that extra mile for us."
• "They shipped it to the local click and collect in Altrincham for me."
• "Jordan Coupland was amazing and helped me find the car I described with low mileage and in immaculate condition."
• "The car had a few scratches which Krystian agreed to rectify and booked the car in to their bodywork dept - fantastic job done and delighted with the results!"

Cons:

• "Was charged first time for a repair that should have been covered by warranty."
• "Vehicle is only 3 years old, both front door seals are split, rear washer unusable, radio aerial needs replacing for a 2nd time."
• "Absolutely awful. Sold a car with issues and after eventually taking the car back and me having to pay for the difference to get another they charge me more."
• "Been waiting for 6 months for some touch up paint which i was told would only take 6 weeks."
• "Sell broken cars then charge through the eyeballs for repairs that are THEIR problem!!!"
• "Took the van home oil leak is still there van is now needing a clutch also the stop start doesn't work."
• "Dirty hand marks left on interior after the washer repair."