Phoenix Motorcycle Training Crystal Palace Reviews Summary

Instructors

Pros:

• "The instructors have so much presence and awareness of what the students are doing."
• "The 'Steve's' were great and in particular Mark was fantastic! A calming influence in what I believe was a stressful situation."
• "The instructors were very knowledgeable and super friendly."
• "Sam St Julian Brown took my through my Mod 2 training on the roads and was fantastic."
• "Really good and fair instructors, professional, helpful and great advice."
• "The instructors are really helpful and always calm."
• "Every instructor is friendly, knowledgable and knows how to teach and instruct."

Cons:

• "Did not meet my expectations, I do not recommend."
• "When white people make mistakes, whether it is on the field or on the real road, Peter would choose not to speak."
• "However, I don’t know why the white-haired coach named Peter was replaced in the middle. He was simply a racist and kept yelling at a black-skinned man and a white woman."
• "The instructor treated my CBT as a test, and not training, as per the name of the session denotes."
• "Incredibly rude instructor, had no patience for a beginner as myself."
• "During the training in the field, when the black brother did not understand and entered the wrong path, Peter yelled at him and asked him to pay attention."
• "Furthermore Mark was extremely rude on call and had 0 patience regarding my case. I do not recommend this company for anyone."

Customer Service

Pros:

• "Excellent back office staff as well whilst booking my next set of courses."
• "Helen and the office team are lovely and so helpful and everyone at the centre was great."
• "Lovely helpful staff even at head office."
• "Office staff were great to deal with too, always a pleasure to chat to on the phone."
• "Also office/admin are very helpful, very responsive and a pleasure to deal with."
• "Shout out to Helen the wonderful voice that ensure my booking is sorted and even called to make sure I was on my way during test day as I was running late."
• "The staff in the office (esp Lisa) were unrelentingly friendly, chipper and helpful working the calendar to get me booked in quickly with lots of constraints because of my busy travel."

Cons:

• "They booked so many people that we had to sit outside in the cold."
• "First, poor customer service. Your reply to my review is the first and only communication after the course."
• "I will also highlight the lack of proactive guidance I received while on the road."
• "I remembered I call you and you were unable to give me any information."
• "Someone dear to me had a tragic accident and this company refused to issue a refund or reschedule my booking after showing a large amount of evidence of the accident."
• "If the instructor was that ill with a so-called ear infection that he apparently could not walk nothing they can do etc etc blah blah blah he should've cancelled on the Saturday night before not when the lessons almost about to start!!!"
• "The crystal palace Receptionist Called me at 07.27am on a Sunday to cancel my 07.45am CBT day whilst I was up the road."

Training Experience

Pros:

• "Just completed my Fast Track course with Wynne at Phoenix and couldn’t be happier!"
• "Such a good experience with Phoenix, all the instructors are really friendly and importantly patient…!"
• "I went from never ridden before to being confident on the road."
• "Amazing service from booking, all the way through to the training and getting my certificate."
• "Would recommend this training to anyone without any hesitation."
• "Great experience with Phoenix. All of the staff and instructors were accomodating, friendly, helpful and knowledgeable to help me pass my full licence."
• "The grounds are bigger than most center’s at Crystal Palace. Plenty of room for maneuvers."

Cons:

• "I wish I could give a negative rating, because even one star is too much for them."
• "I haven’t not assisted properly during module 1 by the teachers, difficulty converting someone with experience in driving motorcycles to drive in England, possibly greater difficulty with those who are just starting out, maybe interest in keeping students longer."
• "I find the strategies of this training school questionable and feel that they are happy to siphon lots of cash out of you as a keen learner."
• "I feel that this school, on seeing me as a keen novice just saw the ££ signs and rubbed their hands together."
• "This school never suggested that and were happy to take my money to do three CBTs and around 10 individual lessons."
• "We did barely any training and it felt more like a test."
• "Terrible motorcycle school. I was booked to do my CBT with Phoenix. It was a waste of time."

Facilities & Equipment

Pros:

• "The bikes were well maintained and powerful which gave me confidence riding bigger bikes."
• "Riding gear and bikes were in very good condition."
• "The bikes, PPE and facilities are clean and well kept."
• "The bikes are all in decent condition and being checked all the time!"
• "The bikes are top notch Honda's and the massive training area at Palace is everything you could need."
• "The bikes provided are in good condition and the track to practice is designed to mirror DVSA's testing facilities."
• "Well maintained bikes, facilities like toilets are a little lacking but that's no fault of theirs."

Cons:

• "The toilet facilities leave a lot to be desired, but i know this isn't Phoenix fault."
• "Facilities like toilets are a little lacking but that's no fault of theirs, I blame the Crystal Palace Stadium maintenance."
• "The other thing would be the lack of lights in the toilets, and the rough tarmac on the training grounds, but I noticed this was fixed already."