bakerdays Ltd Reviews Summary

Quality and Taste of Cakes

Pros:

• "Not only did everything look stunning, but it tasted absolutely divine."
• "The cake was absolutely gorgeous and the taste was beyond delicious."
• "The cake tasted yummy and everyone enjoyed a piece."
• "Beautifully moist gluten free cake that even my fussy 13 year old, whose not a diabetic, loved."
• "The quality and taste of our samples provided by Bakerdays was fabulous."
• "The cake was amazing! My partner, I & others were amazed... Very well packaged for transportation too!"
• "The sponge was very soft and had a lovely taste to it."

Cons:

• "UNFORTUNATELY the quality of cupcakes was just awful. Could not even eat a bite of it."
• "Undersized, massively OVERPRICED, dry, poorly made Elsa cake that ended up in the bin."
• "The delivery was on time, packaging perfect and the cake looked same as the picture BUT I was very disappointed when it came to having a slice, very dry, did not taste fresh and the icing was yucky too."
• "While the brownies arrived on time and looked great, they are the driest brownies I have ever eaten in my life."
• "The sponge was not sweet and tasted dry and bland."
• "The cake itself was dry, with no taste of the chocolate it was meant to contain and totally lacking in buttercream filling."
• "The cake was uneatable – really uneatable! The cake was very old and not fresh at all."

Delivery and Packaging

Pros:

• "Repeat customer. I feel grateful that my cakes were delivered intact to London after multiple purchase."
• "The cake arrived on time and was well packaged so no chance of the cake getting damaged even though the delivery man was holding the box on its side."
• "Cake was delivered on time, in a perfect condition."
• "It was easy to order, arrived on time, had printed what I wanted and included the age candles."
• "The cake was delivered so well protected in the box."
• "Packaging was EXTRA carefully done with no damages."
• "The birthday cake was delivered on time and handle with care."

Cons:

• "Let down on the day... Heard nothing. Received a design (nothing like I had requested) early on 18/11 and followed up with a phone call to check that we were still set for delivery today, only to be told it was too late and they only do next day delivery."
• "Very unreliable service. It was my 1st and last experience with baker days!! I hope none gets hurt like me on exact day and time."
• "Ordered a cake a week ago for delivery today 16/09/22. at 16:00 DPD still hadn't received the cake and I could not get hold of anyone on the contact number given called 25 times in total in the space of 40 minutes."
• "However, the driver chose to leave it outside my house by the front window!"
• "Cake was delivered 1.40 hours late and left outside our back door at 18C outdoor temperature when it is clearly stated on the website that the cake should be stored in a dry cool place."
• "Ordered a cake WEEKS AGO to arrive at our holiday address... Then told me couldn’t get cake in time and we were leaving next day. Complete disappointment, no birthday cake."
• "Ordered a cake for my wife 2 weeks in advance only to be told that her cake won't be arriving 3 days after her birthday!"

Customer Service

Pros:

• "Excellent customer service with numerous order updates, super fast delivery."
• "An unexpected bonus was the cake server that had been included, it was lovely, good quality and I am actually going to have it engraved as a momento for my daughter."
• "I am so impressed with Bakerdays customer service. Anna was so professional and helpful with my last minute order."
• "Thank you for filling the additional balloons with helium for me I really appreciate it as this saved me so much time and headache."
• "George in particular is very friendly and happy to help with any issues."
• "Their customer service team helped me to create the perfect cake."
• "Isobel & Michelle are really nice to deal with and were very helpful with any questions I asked."

Cons:

• "I will never order from them again."
• "I have left numerous messages and sent emails which haven’t been responded to."
• "The courier company they use DX have terrible reviews so they clearly do not care at all about partnering with trusted providers."
• "I wouldn't recommend this company at all, spend your hard earned cash elsewhere if you don't want a special occasion spoiled."
• "However, the written offer to rectify the issue by providing a free of charge order to the same value was promised but never received and a final request from us for a refund, ignored."
• "Let down at the very last minute 2days stating Bakerdays couldn't fullfil the gluten free order birthday cake."
• "I would highly NOT recommend them!"