Patisserie Valerie - Rushden Lakes Reviews Summary

Location and Ambience

Pros:

• "It is in a lovely location and there's plenty of free parking."
• "We were impressed with Rushden Lakes Shopping Centre too, spacious and very suitable for disabled visitors."
• "Great atmosphere - so calm and serene watching the boats too."
• "Nice view of the lake and a pleasant experience."
• "We had a lovely view of the lake from inside."
• "The location overlooking the lake is stunning and we look forward to returning again and again."
• "Great views over the lakes."
• "Fantastic to have such a high quality coffee and cake shop in this wonderful new development in Rushden."

Cons:

• "The place looks generally tired and needs revamping."
• "The selection of cakes was super limited and the upholstery on the furniture was in need of repair."
• "One of the ladies serving me was very rude."
• "The place is filthy."
• "Furnishings very worn and scruffed."
• "The whole appearance of the place was we don't care!"
• "The furniture is a disaster though, it really does need changing."

Service

Pros:

• "Staff were welcoming and friendly."
• "Thoroughly enjoyable experience and thought good value for money."
• "We were given a box to take home the cakes we couldn't eat."
• "Our server Jas was exceptionally pleasant."
• "The staff were lovely and accommodating, working very hard."
• "Pleasant and polite, the sandwiches were fresh and tasty, the cakes were delicious."
• "Thank you Aga and Toni for being so lovely, customer service spot on."
• "Staff are hard working and pleasant."

Cons:

• "Worst experience ever. One of the ladies serving me was very rude."
• "The service from staff was very poor."
• "Terrible. Rang up and asked if they had afternoon tea available. Was told yes but couldn't book."
• "Arrived today for a birthday treat for afternoon tea to find the store is closed."
• "Bad attitude and bad service! Ask to lady who served us she was rude with bad attitude."
• "The staff doesn't acknowledge the customers."
• "Staff are rude and not presented well, when serving throwing food onto trays, spillages and a complete dog's dinner."
• "None of the staff looked particularly bothered about the state of the place."

Food and Drink Quality

Pros:

• "The food was nice and the scones were simply delectable."
• "The Afternoon Tea itself offered a nice selection of sandwiches, scones and cakes."
• "The afternoon tea was lovely and included free tea or coffee refills which was a bonus."
• "The cakes were delicious, the scones were light and fluffy."
• "The sandwiches were very nice, as we're the scones but not enough cream of jam."
• "Lovely cakes 🎂and staff 😁members! Great atmosphere with an amazing Rushden Lake view!"
• "The cheesecake was unbelievably delicious - very tasty."
• "The cake was amazing. Highly recommend the double chocolate cake if you're feeling a bit naughty."

Cons:

• "The food and drinks are extremely overpriced."
• "Scone afternoon tea arrived on a plastic butlins style tray, clearly frozen then warmed up as rock hard."
• "The afternoon tea arrived with missing components."
• "All outside and many inside tables were dirty. Chairs are old and worn."
• "The hot chocolates and lattes were awful, no flavor."
• "The pot of tea was lacking tea leaves. I've never been served dish water for tea."
• "The cake was stale and the coffee was so sweet I felt like I would be diabetic by the end of it!"
• "Dry Carrott cake, dry chocolate cake, very bitter coffee and a mediocre chocolate milkshake."