Mustahida’s Reviews Summary

Customer Service

Pros:

• "The staff were very quick in seating us, thoroughly explained the new items stock, and made us feel welcome."
• "I would like to applaud the customer service which was like no other in Bradford."
• "Polite staff. Clean place."
• "Friendly staff, very engaging."
• "The service from our waitress was great."
• "The customer service is always friendly and welcoming."
• "Customer service, second to non. Thank you Ali for your recommendations.. you were on point..👍🏼"
• "Everyone I have dealt with has been lovely to me so I'm not sure where the previous reviewers are coming from."

Cons:

• "Cheats! They cheated us by refusing to remove the service charge which is optional."
• "Waited 40 minutes just to get a few cake slices very poor time management!"
• "The young man behind the counter is always polite although very quiet. But everyone else seems quite blunt and rude."
• "Customer service needs improving a lot!"
• "Staff should not defend instead listen what a shame!"
• "The young lady at the counter was charmless. I felt as though I was inconveniencing her by being there."
• "Unfortunately the quality of the food has gone downhill."
• "They finally responded to the Instagram message three hours later. No apologises, just the address."

Food Quality

Pros:

• "The caramel iced latte was fine and enjoyable. The french toast was amazing."
• "Both the pistachio and raspberry French toast and the chocolate and berry pancakes tasted absolutely amazing."
• "The deconstructed cheesecake was beautiful in taste and presentation."
• "The pistachio and raspberry french toast was really nice."
• "The Sebastian cheesecake was highly recommended. Definitely worth every penny."
• "We had the pancakes with blueberry compote and lemon chantilly cream. Delicious!"
• "The rose and pistachio cake slices are divine."
• "The milk cakes are the best around and just the perfect portions."

Cons:

• "Chocolate cake was dry and the frosting firm, basically not tasty at all."
• "Surprisingly very dry could only stomach 1 bite."
• "Unfortunately the second visit didn't really meet my expectations."
• "The cheesecake itself was grainy."
• "Disappointing desserts, don’t be fooled by the fancy TikTok videos. Highly overrated!!!"
• "The cake was stodgy and tasteless."
• "The banofee Tart was too sweet (sickly) could not finish it."
• "The carrot cake looked very dry and was not freshly baked."

Price and Value

Pros:

• "Best quality cakes I’ve ever had in Bradford, hands down maa shaa allaah."
• "Spent around £25 I think or less, but when it comes to this bake shop, I honestly don't bother what the price is.. yh cos its that good."
• "The prices reflect the taste as well as the portion size."
• "The variety is just exceptional. Love visiting her shop and it is always spot on every time!"

Cons:

• "The only thing I would say, is that the price feels a little steep, especially with the number of competitors in this area."
• "The price was not labelled on the cake so on checkout we found out for two small slices they charged us £9.90."
• "Their quotes for bespoke cakes are way too much too in comparison to other bakeries!"
• "The portion was small for 9.50 which was disappointing."
• "San Sebastián tiny portion for the price and flat white tasted weak and not enough flavour, not value for money."
• "Used to love this place but you need to sell an organ to buy from here now."
• "The milk cakes are just not worth the price anymore."
• "Ordered a cake to be collected a week before hand... when collected she said order wasn’t made and offered me a normal cake when I ordered a gluten-free cake!"

Ambiance and Decor

Pros:

• "The desserts, location, interior and atmosphere are awesome for both couples and families."
• "The atmosphere was nice, not too loud not too quiet."
• "I did like the decor inside."
• "The decor seating etc was gorgeous."
• "The decor is beautiful and welcoming, so pretty!!🌸💐"

Cons:

• "As I walked in I felt disappointed at the choice of awful music!!!"
• "Went in a few minutes after it opened chocolate on table and the little table decoration piece not professional, they can do with better management in the place and it was freezing."
• "The decor of the new place, whilst nice does not account for the low quality of desserts."