The Bakewell Tart Shop and Coffee House Reviews Summary

Location

Pros:

• "It's located in the centre of Bakewell and quite close to the Bakewell Bridge."
• "Bakewell is a charming little place to spend an afternoon."

Cons:

• "However it's not spacious enough to accommodate more people for seating in. Tables and chairs are quite close and congested."
• "The tables are very close together and any virus could easily spread I felt."

Staff and Service

Pros:

• "The staff are very friendly, attentive and polite. I don't think I've ever experienced such amazing service."
• "Lovely vibe and the young man who served us was very friendly."
• "It was lovely & clean, the staff came to greet us and seated us with a lovely friendly smile."
• "The staff were ever so friendly (namely fay) who served us up our tea."
• "The service pushed into 5* territory as we were not expecting to have such attentive care and conversation with the shop manager."
• "The staff couldn't be more helpful! A little hidden gem on the high street."
• "The staff were so nice and accomodating. They also did an amazing job of making sure the kids had appropriate food options."

Cons:

• "Went in to buy some 'legendary' Bakewell tarts. Wished I'd checked the reviews. Extremely rude staff serving."
• "Visited this shop last year to buy several Bakewell tart slices to take back home after our holiday and a lovely man offered us a tray at a great price. Went back to do the same this year only to be served by a very unpleasant woman."
• "Service was slow and frustrating."
• "They were extremely busy on this particular Sunday, however they seemed to take a really long time to produce a latte to go."
• "Refused to let me use the toilet even though I was going to buy something."
• "Poor customer service from all the staff that work here."
• "The worst customer service I've had in a long time."

Food Quality

Pros:

• "The tastiest pasty I've ever had and as big as my head."
• "Stopped in after a busy day of hiking keen to eat authentic Bakewell tarts."
• "Delicious food at great prices."
• "Gorgeous homemade food. My boy had a steak and Ale pie and loved it!"
• "All ingredients were fresh and very tasty."
• "OOO LA LA, bakewell tart at its best, we bought 2 big pieces last week from this amazing shop."
• "Whenever I’m visiting bakewell I pick up a tart here. I have to say the Bakewell tarts and puddings are the absolute BEST you can get; so tasty and decadent."

Cons:

• "Very disappointing Bakewell tart from a shop that says is the best."
• "Two slices of this 'delicacy' and two coffees cost £15, and the prices were not clearly displayed to inform your choice."
• "So disappointed. We bought a Bakewell tart (which all the one-star reviews are about). It was dense and heavy and the grease!!!"
• "I was shocked at how much it cost me for 4 individual tarts and 2 almond squares £15 !!! Extortionate pricing and they were not very nice."
• "The tart was dry and the vegan cream was squirty cream from a can that tasted synthetic."
• "The pastry was greasy with margarine, the taste was not very almond like and the jam was only just about visible."
• "Visited Friday took home a bakewell tart that was truly tasteless."

Value for Money

Pros:

• "Called at this place on Saturday 26th March for some lunch, my friend and I had a ploughmans the best we have ever had definitely value for money and the service was impeccable would recommend."
• "Delicious food at great prices."
• "Prices are extremely reasonable, too."

Cons:

• "Two slices of this 'delicacy' and two coffees cost £15, and the prices were not clearly displayed to inform your choice."
• "I was shocked at how much it cost me for 4 individual tarts and 2 almond squares £15 !!! Extortionate pricing and they were not very nice."
• "We purchase 3 different types of Bakewell tarts from this shop yesterday and it cost £18 for the 3 and I must say that we were extremely disappointed!!"
• "Price wise it's quite expensive especially pies."
• "Bakewell tarts were expensive considering the quality; they were dripping with grease."
• "AVOID….The most expensive coffee and cake we have ever had!"
• "Overpriced and manager two faced and rude. Paid £90 for 3 afternoon teas and manager moaned behind our backs and said we left a mess which was a lie."