Bannatyne Health Club Chingford Reviews Summary

Staff and Service

Pros:

• "The lady on reception was very welcoming and explained our Spa experience for the day."
• "Front desk staff were friendly but didn't seem to know what was going on."
• "The staff were very polite and professional."
• "Spa treatments were amazing and the spa staff were lovely."
• "The two ladies and the maintenance guy were very friendly."
• "The staff and the class instructors in Bannatyne Chingford are fantastic!"
• "All the staff are really nice and helpful especially at reception."

Cons:

• "His attitude was disgusting."
• "The spa receptionist was beyond rude, and completely unhelpful."
• "The customer service here is horrible."
• "The staff members are unfriendly and always closing earlier on the evenings."
• "No luck talking with management to resolve anything."
• "I've spoken to Ian the manager and I've given advice and he's taken none of it into consideration."
• "The service is not very nice, the staff is very rude, every time I ask something they respond with an attitude."

Facilities and Cleanliness

Pros:

• "This is an excellent gym and pool."
• "It has a lovely big jacuzzi and swimming pool."
• "The pool, jacuzzi, changing rooms and the £6 spa set were very clean and tidy will definitely rebook in the future :)"
• "The facilities were nice and clean so well done to the cleaning team."
• "The treatment rooms were luxurious and I would highly recommend a facial there."
• "All the facilities were clean and sanitised throughout."
• "The sauna and steam room was very clean."

Cons:

• "The pressure of the sauna and steam is very very low."
• "Everything looks old and weathered."
• "The hygiene of this place was really gross."
• "So much scum in the jacuzzi you can’t even see your knees when sitting and had tiles missing."
• "The steam room.was closed, the sauna was packed, the swimming area with no lanes."
• "There is rubbish in one corner of the swimming pool."
• "The changing rooms (Female Male and family) are in urgent need to renovation."

Value for Money

Pros:

• "We would definitely recommend. All I can say is please go with your own experience and don’t let other reviews put you off a lovely experience here at Bannatyne."
• "Memberships are fairly priced."
• "You get 50% your first treatment if you're a member which was nice!"
• "We booked a spa day here through an online deals company, which made the cost reasonable."
• "It's very good value for money and you'll definitely enjoy yourself!!"
• "The gym is fine. Most the equipment worked and there is good amount of machines, weights and areas to use."
• "The swimming pool is fine. The pool is always clean."

Cons:

• "£70 per month is an absolute price bump. Should be a £15 membership max."
• "A nightmare to cancel the membership as they keep lying you have arrears to pay even after showing proof that this is not true."
• "Overpriced membership for depreciated facilities and equipment, dirty changing rooms, mouldy showers and ventilation."
• "Day passes (£15) are very expensive."
• "Terrible company, absolute thieves and will mis-sell you on a contract."
• "Paying to hire a towel when you’ve spent £100+ on a spa day is a joke!"
• "Avoid at all costs! They do not apply the NHS discount so you end up paying the full fee each time!"