Zu's Reviews Summary

Food Quality

Pros:

• "Their chili sauce is the best in London! By a million miles!"
• "Their Grilled chicken, Shawarma, Lamb kebabs were excellent and very freshly made juicy."
• "All in all, their steak meals (lamb and chicken), their burgers, quarter pounder and half pounder, their kebab rolls, their chips, basically everything they do is amazing."
• "The food is amazing I order it from uber and I absolutely loveeeee it I have had the falafel wrap the hummus the hotdog and it's just amazing."
• "Amazing chilli sauce with grilled chicken."
• "The food was all fresh and busting with flavour."
• "The most delicious and tasty Grill Chicken I have ever eaten in the whole London."

Cons:

• "Went there yesterday for food with my 2 friends, all three of us had serious diarrhea and pain after eating there."
• "The food is not what I expected, came delivered in a mess, felt like someone at home made it no taste, no salt what’s so ever and extremely spicy sauce which is just full of chilli flake seeds."
• "The meat was burned."
• "Their inconsistency with the lamb shawarma has just been horrendous."
• "The chicken has no taste just grilled."
• "The food was bland no taste and no seasoning. It was just awful."
• "Absolutely terrible 'lamb's sharwama. The silverside - skin were left on more bulk and profit) so instead of tender meat it was grisly and unchewable."

Customer Service

Pros:

• "Pleasant staff, good service."
• "Staff and owner were friendly."
• "Thank you guys for an excellent service."
• "Brilliant place for lovely food always freshly made and delicious.. what makes it even better is the friendly staffs who always have smiles on their faces and are always willing to help with your order to make it extra special."
• "Customer service was like 10 stars friendly staff."
• "Staff are friendly."
• "Excellent customer service... definitely will come again and again."

Cons:

• "Went in there to get food for the first time and was totally shocked and disappointed by the rude chef who kept arguing."
• "I won't recommend this shop to anyone if they don't want to be disrespected and treated rudely."
• "Staff is very rude and there is no customer service and respect towards customers."
• "Horrible experience, we ordered our food at 1:30am before closing, at 3am we decided to call the restaurant to find out what was wrong with our order."
• "Worst service I have ever received in my life, ordered a kebab roll and two samosas."
• "Didnt serve us... Really bad customer service. No respect for their customers."
• "The customer service was never there in the first place."

Hygiene

Pros:

• "The toilet actually had tissue which most places don't!"
• "Clean and tidy environment."
• "Nice and tidy place."

Cons:

• "Toilets will put you off of your dinner, I really think they need to urgently address that."
• "Also hygiene is questionable."
• "This place needs a hygiene check, the worker left the toilet door open and the horrible toilet smell was coming by the sitting area while I was eating its disgusting."
• "It's a take away with very poor hygiene standards, and poor organisation."
• "Huge hygienic issue and can't find any positive point."
• "The shop does need a bit of a clean! But hey, it's been like that for years!"

Value for Money

Pros:

• "Food is fairly priced and enjoyable."
• "Prices are amazing (can feed 3 people for around £15)."
• "Excellent value for money with a mixed grill for two costing £13."
• "Beef Steak, Chunky chips, salad and drink, with the best chilli sauce ever for under £8."

Cons:

• "I used to always have a double kebab roll for £2.50, it then changed to £3 then £3.50 and now £4."
• "You barely gave me any food, so portions size is a complete rip off."
• "Since they have increased prices I don't go as much."
• "The food is a bit pricey but its good for a one off treat here and there..."
• "Must admit nice food but the price is too much."
• "The chips used to come in a bigger box, now its half the size, much smaller box + price increase."

Ambiance

Pros:

• "Best place to eat at late night food."
• "Lovely atmosfair very helpful staff."
• "Always amazing Authentic experience, good is well prepared."

Cons:

• "The sitting area is a bit run down."
• "The waiting area is a bit tight and the dining room is plain."
• "Not really a family place...it's a very masculine environment."