Nando's Streatham Reviews Summary

Service

Pros:

• "Overall experience was great. Largely thanks to incredibly helpful staff, Christina was lovely, bubbly and made us feel very welcome."
• "The staff was a Hungarian girl very nice and looked after the key pieces of customer services."
• "The manager was fantastic, seated us very quickly and service, cleanliness and follow-up was fantastic."
• "Very fast service and ever so polite staff!"
• "Always fun to be a part of. The team, very genuine and helpful, also approachable."
• "The staff service & organisation were 2nd to none."
• "The staff are pleasant and the facilities are clean."

Cons:

• "Writing this review after a 40min wait for a meal for 2. The venue was barely half full, with extreme wait times and mess."
• "I gave it a 1 star yesterday for bad service. I hadn't been waited on at all."
• "Visited on 24/2/18 - very shocking. Walked in and had to wait for staff to finish their conversation before a manager made them aware they had customers waiting."
• "I had a big disappointment Nandos team a bad quality service did not have any communication on the part of the waiters."
• "The staff were not helpful at all."
• "Rather disappointing for Nando's standard. On a mid-week afternoon tables dirty, no cutlery, tattooed dude takes your order without even saying 'hi', overall negative atmosphere."
• "Waited 10minutes to be seated only to be told food would be a 45minute wait."

Food Quality

Pros:

• "Had a whole chicken meal at Nandos here, and was cooked well."
• "It's Nandos what could you not love, thank you for doing collection during this crazy times we are living in."
• "The decor is nice too, all in all a decent Nandos."
• "Food here is very good quality and is consistently better than my local Nando’s."
• "Nando’s is usually good but this was particularly tasty with soft chicken with crispy skin, piping hot fries and corn on the cob perfectly charred."
• "Thighs for Fino pita and sunset burger were delicious, not burnt, just perfect."
• "Food is great tasting as usual and service cannot be faulted."

Cons:

• "Arrived on time and hot, but seriously, cook the chicken properly.. No one wants an upset stomach after a meal and it’s really dangerous to serve chicken which isn’t cooked."
• "The supposedly impressive marinated chicken is no better than what you'd pick up in a supermarket."
• "Food was so dry, cheese was missing from the pittas, there was no mayo or sauce in the pittas."
• "It's standard Nandoes fare and depending on who is churning out the grilled chicken you will get burnt as the marinade will add a bitter taste or you get an anemic chicken."
• "Chicken was grey, rubbery and dry."
• "The chicken was very undercooked and when taken back it came back worse."
• "Shocking - overpriced chicken for a small amount chicken tasted like water and chips were dry we had more bones then chicken."

Value

Pros:

• "I ordered online. It was simple and easy."
• "I ordered a takeaway for two at the restaurant. I received before the scheduled time."
• "I ordered sweet potato chips with the sauce. AMAZING!!!!"
• "Food was very nice."
• "We had the whole chicken it was good and juicy with nicely charred skin."
• "Beanie wrap was really good, I didn't expect such excellent taste of veggie food in a chicken restaurant."
• "Good old Nando's. Easy food and love that they cater for all kinds of spice lovers."

Cons:

• "Ordered quarter chicken meal instead of half and paid. Ask if I could amend the order before I left the till. They told me I would have to order another quarter chicken which would work out more expensive."
• "Vegan offerings are very bland. Had to pay for extra mushrooms when I tried to substitute them for halloumi cheese."
• "£7 for 4 chicken thighs, you gotta be kidding me!"
• "Placed an order for delivery via the Nando’s app, the chicken and chips came correct so warm this time, 2 orders of the rainbow slaw was going off and smelt as such."
• "They were out of stock on about 15 items one which was the Mediterranean salad which is what I wanted."
• "2 times now we have ordered and been left to wait for 2 hours for food and every time we phone we get told a driver will be leaving in 5 minutes and then nothing for half hour .. and repeat the same process 3-4 times avoid this restaurant at all costs."
• "Prices have obviously gone up everywhere and there are expected cut backs but I at least expect to get chicken on my piece of chicken!"

Atmosphere

Pros:

• "Great atmosphere, excellent music (Security) was mamba ing 👌🏾made you wanna get up an 💃🏽🕺🏽... Great night in(out)! !"
• "We stopped by here after watching a film a few doors up the road. As it was after 10pm we weren't looking for a full meal but fancied a dessert. The atmosphere is great with the normal Nando's deco and African music."
• "Celebrated my God daughter's birthday and I must say the atmosphere was very lovely."
• "Overall great food, great customer service and great atmosphere."
• "Super friendly service, everything is quick and the food is delicious."
• "A fine place for tasty chicken at Streatham Nandos. Was Bit hot and stuffy inside when the sun and heat came from the big glass windows."
• "Great location but it's a busy spot."

Cons:

• "Don't know what all the fuss is about. Overpriced chicken, you serve yourself and mentally busy with screaming kids running everywhere."
• "The worst thing though was the fact that our table was placed in a very awkward position in the way of everyone meaning we were constantly getting bumped."
• "In the middle of eating I was told I need to eat up because we're closing."
• "The nandos here is quite big and extremely busy especially during the weekends. Staff is not friendly at all."
• "It had no outdoor facilities so you're stuck with s typical basic Nando’s."
• "We were placed by the window, where it was very cold!"
• "The atmosphere was not as lively as some Nandoes spots."

Delivery & Online Ordering

Pros:

• "I ordered my food online at 13:43 for the earliest available collection at 14:05. I arrived at the restaurant promptly at 14:05, but my food was not ready."
• "Our food came prompt & tasted fresh & amazing."
• "You wanna get Nando’s delivery, this is my go-to branch. They keep it quick."

Cons:

• "Placed an order on the Nandos website...and it didn't arrive."
• "DO NOT ORDER DELIVERY FROM HERE! I placed an order at 7:30pm and received at past 10pm."
• "Ordered at 17.24, eventually found out at 21:15 that it wasn't going to be delivered at all."
• "Ordered from here online, driver never arrived and claimed they 'couldn't find the address' so food never arrived."
• "Don't bother getting food delivered from here, you will end up starving..."
• "Called to place an order and was asked to wait 2 minutes so she could complete order. Waited 10 mins and listened to her taking multiple orders then the phone was hung up."
• "Small restaurant so our planned family meal ended up being a takeaway, staff warned of 25 min wait for food and they were spot on but a bit disappointing because by the time we got home on the bus food was barely warm."