Nando's Westfield Stratford City Reviews Summary

Service

Pros:

• "Rafael did an amazing job. Great service, he assured that everything is beyond expectations."
• "Friendly staff working very efficiently."
• "Their service is very quick and the staff is very kind and polite."
• "Many friendly staffs who are always ready to great you with smiles."
• "Big praise goes to Emmett on the tills brilliant human being."
• "Amazing service from Abdul always doing checkback to see if I got everything need."
• "The staff were amazing on my visit, props to them."

Cons:

• "The service from the lady with a red hairband at the counter is absolutely awful!! We ordered bottomless yogurt but the machine has run out of yogurt."
• "Service was horrible."
• "Disgusting service from manager Angel - rude, ignorant and had no understanding of customer service."
• "Staff are very rude and pay no attention to what is actually ordered and serve the wrong food."
• "Extremely slow service!!"
• "The guy who I ordered with at the till was so unbothered and unwelcoming."
• "Customer service today was terrible."

Food Quality

Pros:

• "The food here is absolutely fresh, and prepared faultlessly."
• "The food is greater than anything I've ever tasted."
• "Really fast service for a group of 5 on a busy day."
• "The food was very tasty and well presented."
• "The chicken itself was nice and juicy with a smokey flavor."
• "Chicken is juicy and packed with spices and flavour, and the peri-salted chips and rice are delicious."
• "The taste was very good, we took 1 full chicken and unlimited coke that is also a very good offer."

Cons:

• "Fries are way too hard and so average."
• "It was the worst Nando’s I’ve had, the chicken was watery and I asked for well done chicken and they came and gave me chicken that wasn’t up to my standers."
• "Unfortunately our peri peri chicken were quite dry, was not as tasty as how we knew it."
• "When food arrived the chicken was burnt tasted like and looked like a lump of coal!"
• "Had to send back very dry and crusty corn twice."
• "Food is not particularly good (e.g. soggy chips)."
• "Mine and my wife's food arrived cold, like really cold to the touch!"

Hygiene

Pros:

• "Their toilets are also clean and they are very fast in cleaning."
• "The bathrooms are clean and they are kids friendly restaurant which is a win."
• "Lovely waiting area before customers are seated or collect their takeways."
• "Nicely organised store, clean and tidy."
• "Very nice space."

Cons:

• "Stuff on the toilet seats, nappies at the stink and stayed there for over an hour before someone did anything about it."
• "Hygiene of the restaurant was bad."
• "Sink in both male and female toilets were blocked."
• "The drinking water machine had scum / dirt all down it."
• "THEY NEVER EVER USED GLOVES. Everybody in the kitchen was preparing and touching the food with bare hands."

Ambiance

Pros:

• "The atmosphere was busy but relaxing, the decor was pleasant and intriguing."
• "Vibrant place and packed with customers, even at 4pm."
• "The atmosphere is always lively and they have music on sometimes."
• "The ambience is great too. this location is busy with a cosmopolitan clientele."
• "The atmosphere too is fabulous- greatly encouraged by the low hanging lights and the dimmed background lighting."

Cons:

• "An environment that had very poor ventilation and felt uncomfortably hot."
• "No breathing space, it's manic and loud."
• "The place is absolutely draining and a nightmare atmosphere."
• "It was super crowded the weekend we were there."
• "The restaurant it was full, it was really hot inside, We don’t like like that."

Customer Experience

Pros:

• "Coming in groups can be easier with the price."
• "What made it special yesterday was the effort of the young waiter to find the best table for me and my date."
• "Saima and lamia provided fantastic service as always, only reason me and my wife go there is because of the high level service we receive and feel welcomed."
• "The staff in this branch are really nice."
• "This Nandos has very pleasant staff. They are always helpful and friendly."
• "The best Nandos staff I have ever met."
• "What fantastic customer service! I made a mistake in my order and when it arrived I was really disappointed. Sherihaan immediately fixed everything for me with a beautiful smile and offered extra chips for the kids."

Cons:

• "But due to Covid 19, the tables were very close to each other, I might have been infected with Omicron while eating here."
• "Though I’m an NHS Employee with my card I got decline the NHS discount cause it didn’t have my picture."
• "I informed one of the workers of my order ID to inform the kitchen I don't want my food to have charcoal on it she barely took the number and didn't care to listen."
• "It seemed like they forgot our order as we were waiting and others who came after got there food before us."
• "Some of the staff however were less professional hugging and playing with each other on the main ground which I felt was inappropriate."
• "The manager was incredible."
• "The manager on duty Koko quickly and efficiently solved all our problems."