Nando's Greenwich - Cutty Sark Reviews Summary

Food Quality

Pros:

• "Their peri peri chicken is super tasty, and I believe this is the perfect lunch if you are looking for a healthier option for a meal."
• "The chicken was soft and tasty."
• "Needless to say that the chicken was delicious."
• "The Grilled chicken was delicious."
• "Very tasty chicken, not dry at all."
• "The food was exactly what I was expecting. Nando's is consistent at bringing you good chicken and sides."
• "The chicken had a pleasant grilled flavor, was cooked to perfection and very juicy on the side."

Cons:

• "But a bit disappointed with the food. I ordered burger and I was served with the hardest rock-solid bread. I can't even chew into it."
• "The chicken was so overcooked and dry that it's hard to swallow and somehow some of it was raw pink chicken."
• "The food was served cold. My meal platter was served without the chips which I had to ask for and they turned up 15 mins later."
• "In the 🍗 I saw a very long hair."
• "When the food arrived the chicken had so much hair on that in order to eat it I had to remove the skin."
• "Fro-yo tasted like petrol maybe avoid."
• "Food was good. Peri peri chips, there's never really a good balance with the amount of seasoning per chip."

Service

Pros:

• "Loved it! Such helpful staff."
• "The staff here are friendly and professional."
• "Didn't expect to receive the best customer/table service in the whole of London at our local nandos, but we did!"
• "The lady who seated us was very kind even though she'd been having a bit of a rough time with customers."
• "She was very kind, helpful, polite and professional."
• "Standard Nando’s food (delicious) but outstanding service from the staff!"
• "The staff were very helpful and friendly, the service was excellent."

Cons:

• "Waited 50 minutes for the food which we never received."
• "Usually a good restaurant. At the weekend however this restaurant is operating at a very slow pace which leads to waiting times over one hour."
• "We were seated but not given menus so we got them ourselves."
• "none of waiter/waitress wear face mask in this Nandos."
• "Literally waited for 40 minutes just for a 'take away' half chicken."
• "Bad service. Waited a while to be seated and upon being seated there were no napkins, no cutlery on the table like other tables."
• "The service is almost non existent!"

Ambiance and Location

Pros:

• "This place is absolutely perfect."
• "The food is amazing as in all Nandos restaurants but the location of this one is superb!"
• "All in all bang average experience apart from the views. The views were bloody terrific."
• "This Nando's has the added advantage of views over the river Thames or views of the Greenwich Naval College, now Greenwich university."
• "The vibrant atmosphere at Nando's Cutty Sark is a testament to its popularity."
• "Got to sit by the window and watched the sun go down over the London skyline which was wonderful."
• "This particular restaurant has an amazing roof terrace with great views to river Thames and the city."

Cons:

• "Not very good at making use of the upstairs open space which is lovely on a nice sunny day."
• "As usual tables are sticky probably from using the same cloth to wipe all tables."
• "Walked out because I'm not spending money somewhere where my custom is clearly not valued."
• "It's always quite crowded given that it's in a tourist area so I prefer to takeaway."
• "On the negative side, they don't open the entire level upstairs so you have limited options where to sit even if you're the only people up there."
• "Just awful. Terrible service, dirty tables, and some staff just unhelpful."
• "Local could be more clean."

Value

Pros:

• "Manager was helpful by refunding the wine."
• "When we went they were out of garlic bread so they gave us a discount."
• "Always good value for money and huge portions!"
• "The food was super tasty, and worth the price."
• "Everything as fantastic as we remembered from 2015...ambience, staff and their wonderful marinated chicken...an explosion of taste."
• "If you love chicken great absolutely brilliant different tasty sauces and variety of burgers pittas etc."
• "Went yesterday, food was lush (as always) but the MOST FRIENDLY staff!"

Cons:

• "Careful HOW you order. I ordered 8 sides first, then the 4 mains. Thought till would work out to cheapest meal deal, but it doesnt."
• "Very busy at times and drafty......bit of a disappointment as they get overwhelmed by take away orders for Deliveroo and/or other food delivery company."
• "I found the price very expensive I bought me three little chicken wings and paid for that almost £5 pounds the meal was just too small and definitely too expensive."
• "A member of staff at the till said you can’t use the Nando’s card twice in the same day, to get a chilli and then redeem a reward. That is not true."
• "Worst customer service…Have to wait nearly 90 mins outside."
• "The girl while taking the order was joking with others multiple times, not very attentive."
• "Scared my friend with allergies, lady approached to ask about the allergy after serving the food and just walked away with no further information."