Santi Reviews Summary

Service

Pros:

• "Alex was one of our waiters, very attending and funny!"
• "Service was overall friendly too."
• "Despite being busy they were helpful, calm and polite."
• "To accompany this excellent cuisine there is an excellent kind and polite staff made up of beautiful people ready to serve you in the best way."
• "Service was spot on."
• "Lovely place, attentive service, staff is friendly and professional."
• "The staff are very welcoming and attentive."

Cons:

• "Service was quite slow and the waiter was looking somewhere else while taking our orders."
• "We went there for lunch after 10 minutes waiting at the table staff literally throw us the menus."
• "Sat down waited over 25 minutes before we were even asked what we wanted to drink!!"
• "Food was nice but good luck getting the waiting staff to serve you."
• "The waitresses very arguing on the shop floor due the the shortage staff."
• "Staff members were eating out in dining room which I would say is not best practice."
• "The owner did not seem to care at all."

Food Quality

Pros:

• "Under the current lockdown conditions, Santi remains a class act of a restaurant and a local treasure."
• "The food is traditional Italian and offers a wide selection of pizzas from the wood fired oven."
• "Instead I had Spaghetti Carbonara which was possibly the best pasta dish I've ever had in 28 years of living."
• "Authentic Neapolitan pizza, lightly charred with a great balance of good quality tomatoes, basil, and mozzarella (Margherita)."
• "Really nice pizza and tiramisu!"
• "The king prawns linguine and tiramisu were both generously portioned."
• "Had the gnocchi sorrentina with rocket and Parmesan salad both were great."

Cons:

• "Food was little under salted."
• "For the price and quality of the food, paying £17 for the seafood felt like a rip off."
• "Seafood linguini was DRY and tasteless."
• "I ordered the Pizza 'O Sole Mia and it was the worst pizza I've ever eaten - it was shockingly bad. This pizza was soggy and covered in cream."
• "The crust was slightly burnt at the side."
• "Food is ok but when we paid the card machine asked if we wanted to leave a tip, which I did. Soon after I found out there was already a service charge on the bill."
• "We had to change our order 3 times because they didn't have any more lasagna and some other dishes."

Ambiance and Decor

Pros:

• "Decor was inviting with good space between tables."
• "The warmth of this place just oozes from it's walls."
• "Sitting outside to eat yesterday we felt like we were on a Mediterranean holiday in Italy."
• "The beautiful Xmas decorations made it feel festive and welcoming."
• "A lovely corner restaurant in East Village - Stratford."
• "The restaurant is spacious too!"
• "The interior design of this restaurant is nice."

Cons:

• "However the atmosphere could have been a little more friendly and tailored to the customer."
• "Tables were not cleared for a long time in the restaurant which wasn't nice to look at."
• "During Covid19 eating outside is problematic, i.e. it is far too windy."
• "Big disappointment to have seen many pizzas removed from the menu."
• "The dog policy isn't. Allowing small dogs in the restaurants but not big dogs."
• "The view is of modern blocks of flats, but the playground is good for kids."
• "They had us waiting for a full hour before telling us the oven or something was broken and no food was being prepared."