B&Q Yeading Reviews Summary

Customer Service

Pros:

• "As sheds go, I find this a good one. The staff are friendly and helpful."
• "Was in today to buy wood floor, the floor department boy called J was amazing! So helpful and quick even helped me to load the floors into my car."
• "Went to purchase DIY products. Spoke to Rav who was excellent... Superb customer service."
• "Absolutely outstanding service received today on visiting the store."
• "Awesome customer service, very helpful & professional staff members with good products knowledge."
• "Great service from B&Q Yeading, under such difficult circumstances. Everyone in there is working together."
• "Very pleasant experience and great to see staff well-trained in order to be able to deliver knowledgable customer services!"

Cons:

• "Terrible customer service. Nothing screamed at us more than their staff not wanting you to ask for help."
• "Terrible shopping experience here. Plenty of staff standing around, none of them could answer a simple question."
• "Staff not available to help. As if you are bothering them."
• "The manager extremely unhelpful and rude."
• "Customer Service In here is terrible... This store does not give a damn about its customers."
• "However the staff is completely useless."
• "Terrible customer service. I ordered some flooring, 8 units and on delivery I got 1."

Store Experience

Pros:

• "Very big car park to begin with, also big in store experience for all your DIY needs."
• "Amazing Store as is so big and filled to the brim with goodies... Clean and tidy store. Friendly and helpful staff."
• "This is a very impressive B&Q outlet in Hayes. There is a very wide range of products here including lots of flat pack kitchen units and bathroom units and so on."
• "A huge store, vast stock... All your DIY needs can probably be met here."
• "Amazing Store as is so big and filled to the brim with goodies... Very organised and not cluttered."
• "Very large store which is great for finding what you need."
• "They had a massive range of everything I was looking for, and then some. It's a huge store with a massive range of hardware, tools, building materials, home improvement ideas, garden furniture, plants, woodwork, metalwork, power tools, paints, electricals, etc, etc, etc."

Cons:

• "We visited this store for the first time! Not the cleanest for sure!"
• "Massive shop with plenty of stock. But trying to locate staff is a nightmare."
• "Very unpleasant service, I ordered an online product, I opened it, it was damaged... in the end the goods were not accepted only because the goods were long."
• "Avoid this place, terrible service... Bought an item 1 week ago which turns out to be faulty and they refused to refund."
• "Very unpleasant service, I ordered an online product, I opened it, it was damaged... they acted not professionally."
• "Do It Yourself seems to apply to faulty goods too."
• "Had horrible experience today. The store manager called DHUV blasted a customer assistant for going extra mile infront of all the customers."

Pricing and Stock

Pros:

• "Returns accepted on excessive purchases with no questions asked (as long as items are in original packaging unopened)."
• "Great shop, always cheaper than Wickes or Homebase. This particular store has a really great garden centre."
• "Best and cheapest place around the whole area for plants, pots and everything else and very good prices compared to all the others I've wandered round."
• "All flooring needs/DIY materials under one roof, reasonable prices-cheaper than online sellers."
• "Prices are competitive and the quality of the products is generally good."
• "Great store, a lot of stock choices, shelves are packed and online inventory seems to reflect the actual inventory in the shop."
• "It's a very big store with a big car park. You can find all the DIY stuff for your home and garden under one roof."

Cons:

• "lack of respect for customers !!! they have the products on the shelf at least £ 5 less and when you get to pay they are much more expensive! this is a thief and a liar !!!"
• "Very bad experience we bought dark brown oak effect laminate wooden floor for our house upstairs done for ground floor they said we have to wait 4 weeks for same floor."
• "Stock checker is wildly inaccurate. Staff are disinterested and unhelpful."
• "Most of the time not enough in stock, even though online it says more than I need!"
• "Ordered through their one hour click and collect service. Availability of the order was given as 0930 hours. Arrived to collect goods at 1040 hours. The order was not ready."
• "Very disappointed again with B&Q! So many out of stocks again."
• "ordered online from this store for two fences, two weeks now no delivery no email to even apologies."