"Massive choice of pretty much everything you need for the house and garden."
"It's a hub store so has a very good product ranges."
"Very light and airy, much nicer than Homebase."
"Very easy to find everything i looked for, well organised."
"Nice and big store. You can find anything from furniture to flower pots, lightning, garden furniture etc."
"Large store with every possible thing you could think of to cover your home improvement."
"It's huge and has basically everything you can think of."
Cons:
"You need a map to navigate through the confusing Isles at the MK B&Q."
"Confusing. Yes the items were in specific areas but you just kept going round and round to find the next area with no staff available to ask."
"New store layout is a complete disaster."
"The layout is a little confusing with the Covid precautions in place, quite difficult to navigate to the queue for the tills."
"Confusing layout with aisle numbers not in order."
"The great display wall that now divides the store makes getting around the store a complete pain."
"Almost empty shelves, inventory levels from the store's website completely inconsistent with the actual state."
Customer Service
Pros:
"female staff member in lighting section was very helpful over my enquiry."
"I got Daniel on the phone who was amazing, sorted the problem."
"Harvey and the lady in kitchen dept, Leah? Were truly a credit to B&Q."
"Very efficient and friendly helpful staff."
"Really helpful Tradepoint staff."
"Staff are friendly and do there best to help."
"Very helpful staff, if you can find them."
Cons:
"Staff and friendly though obviously very poor product knowledge and/or no training."
"I was today served by the most rude member of staff I have ever come across."
"Service and customer service is appalling here."
"Appalling customer service. Called before setting of on a journey to get there to confirm it would be ok to cut 2 pieces of wood (Table bought from B&Q) and was told after 10 minutes on hold it would be no problems. Arrived there and was told NO, by the young guy that works in the wood cutting department as it was his choice and nobody else could make him!!!!"
"Huge B&Q but the staff just don't care!!"
"Customer services shocking pass the buck every time."
"One of the worst b and qs I have ever been in. Rude, unhelpful staff if you can find one."
Stock and Product Availability
Pros:
"Almost every item you could need from a hardware store."
"Excellent range of stock for DIY, paint, tools, garden equipment, plants & lighting."
"Large DIY store that stocks almost anything you need for your DIY project."
Cons:
"They did not sell it off the shelf, it said three in stock. When we enquired you could only click and collect."
"1 item that I wanted and had checked the stock for on line was out of stock when I went in shortly after with 1 empty box left on the shelf."
"Every time I buy something from here there are bits missing....example i ordered a click and collect uvpc door."
"Unfortunately for the third time I have travelled to B&Q and your shelves are empty of what I need."
"Loads of stuff in the gardening section was lacking price tags on their shelves today."
"Items without tags, stock thats not up to date with website and cashiers placed at the other end of store to make you walk through all the isles before you can pay."
"Advertised on their website item in stock with over 10 available, drove there to find out they have absolutely nothing on the shelf."
Delivery and Online Services
Pros:
"Shop clearly marked entrance with assistant asking people to use the sanitiser prior to entry."
"Ordered a uPVC door online as did not have in store. Delivered on time."
Cons:
"Less than 90 minutes after placing a substantial order where we were assured that their seven day delivery estimate was realistic and achievable we received a text quoting a minimum of 15 days."
"I ordered garden furniture which cost £400 in store for next day delivery. It's been 1 week now and still no delivery."
"Almost B&Q always cancel online orders. It takes days for you to get your money back."
"The online stock checker is rarely updated."
"Have no faith in click and collect - a gamble if your order will be there."
"Used click and collect to purchase some items here. Only ordered 5 items got an email to say everything was ready for collection... Comes back 5 mins later with only 2 of the 5 items."
"My god, is it broken. I picked one item that had '4 in stock' and bought it Click and Collect - an hour later I got an email saying it is out of stock and I'm getting a refund."
Store Facilities
Pros:
"Plenty parking available."
"Massive parking lot. massive store. even has a cafe to relax in."