B&Q Nottingham - Riverside Reviews Summary

Customer Service

Pros:

• "Dunc served us at the paint counter and was informative, friendly and an absolute credit to the team!"
• "Great experience with Jemma when designing our new kitchen. She was efficient and helpful with ideas, and had a good sense of humour which made the whole trip relaxed."
• "The staff who helped me was very nice and helpful I use the Click and Collect it was very quick and easy to do it."
• "I had the pleasure of meeting Stu on the traders desk yesterday, I went with a list of building materials that I thought I needed, he was so kind and very very helpful explaining what I needed or what was the best product to buy, not just ready to take my order and get the wrong things."
• "The lady who helped me was wonderful and very kind... and then I went and spoke to the lady manager on duty and she was amazing."
• "Just been helped by the most amazing man in the paint department, Norman, who was so very helpful."
• "Thankyou to the security man who helped me spend 20mins looking for my car keys and the lady on the self checkout tills who watched over my plants."

Cons:

• "The security attempted to assault my pregnant wife, the store won't do anything about it."
• "Bad customer service, within a week they sold me 2 wrong items."
• "Miserable staff generally but one topped it today... Sally (50's + Glasses) should learn how queues work."
• "Poor experience with the staff."
• "Awful customer service staff never know anything about the products."
• "Pathetic customer care. I kindly asked a member of staff to sort home delivery, he literally walked away without saying a word."
• "Customer service, they don't know what that is!"

Store Experience

Pros:

• "Very large store with very good displays particularly on kitchen and bathrooms."
• "Walk-in kitchens is so lovely and give the real time experience."
• "Loads of parking, lots of stock, and the folks who work there are very helpful and friendly."
• "Being able to rent a van by the hour is a very clever idea as you don't have to worry about fitting it in your car."
• "Great stock. Great variety."
• "Massive selection on offer, prices are reasonable too."
• "Always go here when diy, just painted my kitchen and wanted to do a feature wall lucky me I found just what I wanted 2 rolls of wallpaper on half price end of batch offer so it was like buy one get one free well pleased."

Cons:

• "Even better as we was walking around their was not enforced rules about covid 19."
• "Not given 5 stars simply because of health and safety staff were not very careful when they were taking tins out did not decide to barricade the area."
• "Letting far too many people in at one time. People brushing past in the aisles, not good."
• "The only two real issues is that they don't have the personalised service you would expect from a small hardware shop."
• "The only item I wanted was on display but there were none left in any of the outlets throughout the country."
• "Visited this store today very surprised to see minimal covid 19 precautions being enforced it seemed a free for all."
• "Too many staff... most marching around the store, talking on their headsets, oblivious of social distancing."

Product and Stock

Pros:

• "The place to come for DIY if you don't want to leave it to chance. I can't ever envisage they wouldn't have what you were looking for, to be honest."
• "We have been to this B&Q store several times now, and have been happy with the variety and selection at this store."
• "There is just no better Hardware/DIY store than a B&Q in the entire UK."
• "Come December 21st ALL Christmas items in store will be dramatically reduced to about 90-95% off."
• "Price is reasonable for quality provided."
• "B&Q is a brilliant place to shop for all your household needs from light bulbs to tools."
• "Build your dream home with all the best quality equipments in the market at good price."

Cons:

• "All I needed was a single long 6mm screw that would cost 25p at a local shop. Instead I had to buy a bag of 10 for £3."
• "The quality of pretty much everything they sell is subpar."
• "Their tiles have outdated, old designs and colours, and the quality is atrocious."
• "I paid £4,000 more than I should have. The staff double order to receive higher commission!"
• "Pretty much anything they have on display and on offer is out of stock."
• "Who doesn't like a good B&Q, only reason for marking down is often there plants are pot bound which is quite frustrating."
• "Sold me a used sander with parts missing as a new one!"