B&Q Sutton-In-Ashfield Reviews Summary

Customer Service

Pros:

• "Fantastic team of people here we ordered a kitchen and bathroom and they were fantastic from the start to finish."
• "Great experience at Sutton in Ashfield store."
• "Would just like to thank one of your male staff members for helping me find the right size bolt to fit the hole."
• "Great staff and customer service, particularly helpful if you're interested in doing a project as they will help you for what you want to work with, such as wood types and lengths etc."
• "The staff is knowledgeable and helpful."
• "Didn't have to wait in a queue to be served and the staff were very helpful too."
• "The staff at Sutton in Ashfield B&Q all go over and above, they are always so helpful and friendly, nothing is ever too much trouble."

Cons:

• "As usual you get one extreme or the other. B&Q is only tolerable when the good staff members are on shift."
• "I really like B & Q but some of their staff need to learn to be polite at all times when dealing with customers."
• "Most staff will go out of their way to avoid eye contact just in case you interrupt their conversation with colleagues to ask where something is."
• "Would have been 5 stars if it wasn't for one of the express checkout staff being rude."
• "Customer service is absolutely discussing and the product knowledge is 0%."
• "Couldnt find a staff member for the department I wanted... and then when leaving the store security eye balled me like I had something up my top!!!!!!! Was obvious I didn't by what I was wearing but he made me feel very uncomfortable."
• "I feel so sorry for the staff in this store to work for such a manager Stuart mound his attitude is a lot to be desired me for one would never work under him that’s for sure."

Store Layout & Stock

Pros:

• "A very well stocked B&Q with lovely, helpful staff."
• "Store staff are friendly. Layout is good and shop is well stocked."
• "The store offers a vast range of quality products."
• "This is my go-to place for plants - they have a good selection of indoor and outdoor plants."
• "Nice big store and easy to move around."
• "The shop is brand new, wide aisles. Helpful staff. Well stocked."
• "The store is well-organized and clean, making it easy to find what I need."

Cons:

• "Hard to find what you need since they re furbished it."
• "Disappointing. Some nice staff, but timber cutting out of order, stock showing (in large quantities) when I left but all items I wanted had empty shelves."
• "Stock levels were quite low on quite a few products."
• "Disappointed that most of the floor tiles on display were not available."
• "Found things difficult to locate after store changes."
• "Seriously dont get who came up with the new layout."
• "The only issue I had was that a number of items that were on display, were actually out of stock to purchase."

Covid-19 Measures

Pros:

• "Great shop, except for the fact that during Covid-19 all the toilets for customers are closed."
• "Excellent control measures in place due to Covid."
• "Excellent organisation. Never seen car park so full but there was well-organised trolley cleaning and sanitation stations well distributed inside and out."
• "Doing a pretty good job of controlling access to the store and encouraging people to use the sanitising stations."
• "Sanitizer use offered at the entrance. Queue management excellent moving very quickly."
• "Very Covid-19 aware, queues go down quite quickly, they do provide umbrellas when raining (not cleaned after each use that I saw)."
• "Sanitizer on entry."

Cons:

• "The arrogant security guard wasn't social distancing AT ALL."
• "Not clear where to go parking pedestrians mixed no clear signs dangerous some one will get hurt soon."
• "Store has set it's stall out well for Covid safety, shame that people don't follow it."
• "One thing really got to me though, we got in the queue, as that's what you do right? Apparently not, if you don't feel like queuing up, you just go to the returns till and they let you pay there!"
• "I'd avoid for now, one way system hopeless."
• "Fed up of ordering online told its in stock to arrive and its not in stock or they can't deliver."
• "Parking a bit dodgy on corner of the road but they are having a new workshop built."