Homebase - Milton Keynes Reviews Summary

Staff and Service

Pros:

• "The till staff member we were served by at the till was happy, cheerful and chatty."
• "The staff were very helpful and very polite."
• "The staff were extremely friendly and could not have been more helpful."
• "Staff were helpful, friendly and chatty."
• "Staff are helpful & knowledgeable, and I have found the store keeps a good amount of floor and checkout staff at all hours."
• "Really friendly staff who genuinely feel like they want to be there 😊."
• "Staff friendly and helpful, good selection of DIY stuff."

Cons:

• "I can honestly say I have never dealt with ruder staff!"
• "Extremely, nobody available in store to talk me through a petrol lawnmower I purchased and nobody told me that I needed 4 stroke oil...now I am unable to use the lawnmower until I purchase oil which means having to wait another week before I find time to come into the store!"
• "Very disappointed, wanted some information about built in cookers etc., But only one person working and one person waiting in front."
• "Other reviews are correct the staff are helpful when purchasing, but when you have an issue with the product they become extremely unhelpful and rude."
• "The woman at the till last week was a right cow- I have never come across such a rude person at a till."
• "Not the most helpful or informative staff."
• "APPALLING customer service and even worse is their head office complaints department."

Store Layout and Stock

Pros:

• "All laid out really well, good signs."
• "Shop is well laid out and sells items we haven't seen before."
• "It's really easy to find stuff."
• "Easy to find what you need as isles are marked."
• "Bunnings! Better layout than Homebase had, good stock of trade goods and garden stuffs."
• "The store is well presented, clean and adequately stocked."
• "Good selection of products. Clean tidy well staffed with helpful people."

Cons:

• "Some of the products are overpriced."
• "Wood and general items are something I will not buy here as with all Superstores, prices are vastly overinflated and quality is pretty poor."
• "At the moment stock is low which is considerably expected due to covid19 but they have a great range."
• "Don't expect anything on their website to be in store, and most seem to be on a 14 day lead time as they deliver direct from manufacturer."
• "Overpriced compared to like for like at Wickes and B&Q."
• "Shelves really badly stocked. A lot of empty spaces."
• "Half empty shop for such a big building."

Products and Pricing

Pros:

• "Homebase have some great products and are competitively priced compared to other diy shops."
• "Have almost everything you are looking for at reasonable prices."
• "Love this store you can find anything you want if you look hard enough as they have so many items available on the shelfs, they have larger variety than other DIY stores."
• "Great choice of tools, paint, garden equipment, at great prices everything for the DIY enthusiasts and some great deals too."
• "Good gardening supplies which is why I went there today."
• "Probably the best prices in town."
• "Great range of products at great prices."

Cons:

• "Quite pricey, there are only a few things I get from here for gardening."
• "Very strange pricing structure whereby a self assembly wall unit is split into two boxes due to weight."
• "Another downside is the quality of kitchen that I bought from them isn't as good as I would have liked, even though units are the 18mm ones."
• "Rigid core waterproof flooring doesn't clip together very well, and looks to be poor quality despite the £70/box price tag."
• "Products on the shelves were incorrectly priced."
• "The only issue i have is some (and i mean just a few), items are not price matched and are super pricey."
• "This store sold me an empty box for £15."

Customer Experience

Pros:

• "This site deserves so much recognition."
• "Had an issue with this store today and filled in a complaint form online. Within half an hour had a call from the store manager, Terry, who apologised and the issue is now sorted."
• "Today we both returned goods and made purchases. The lady on the service desk for the returns made that transaction so easy."
• "Excellent customer care at Milton Keynes Homebase today."
• "Excellent, staff really helpful, Mr fixit really worked out how to fix my cafetier."
• "Many bargains to be found, and a few discontinued lines."
• "The staff were so helpful."

Cons:

• "Hi, unfortunately I had an accident at the Homebase store in Milton Keynes."
• "No effort was made by checkout to help."
• "Really like shopping here until the automatic camera system snapped me for being in the car park for more than two hour."
• "Stock levels on website not reflected in store and staff attitude appalling."
• "Now I've lost my job and wait to see if my money will come back to my account. Very sad and disappointed."
• "i rang the customer desk on a Monday, i was kept waiting on the phone 5 minutes and then they hung up on me."
• "Horrible store won't be going back!"