Devran Reviews Summary

Customer Service

Pros:

• "Even it was very busy they have enough staff to handle the situation and all of them were nice."
• "The waitress we had was on the ball and excellent."
• "The owner is really friendly and always ensures his customers are well looked after."
• "Good service, family and non family friendly atmosphere, rich menu."
• "Food is really delicious with fantastic portions and excellent customer service all for a low cost."
• "The food was amazing and the staff were very helpful and friendly."
• "Great customer service from all the staff."

Cons:

• "The staff looked dirty, the lady that served us was rude and her white shirt had turned grey."
• "They didn't even care that they didn't provide customer satisfaction."
• "On a second visit customer service was appalling as they were bit busy."
• "Love the food but customer appreciation not shown when customers walk in they are noticed but not acknowledged or welcomed."
• "The waiter and waitress are very rude."
• "The service was awful today, there were 3 members of staff working the floor and there was hardly any customers in the store yet we received no attention."
• "An argument between the waiters noticeably ruined the entire restaurants atmosphere."

Food Quality

Pros:

• "The food was very tasty and fresh."
• "The sharing platter they serve up can easily feed four for £30 with everything being really tasty."
• "Every time me and my family eat here, their service and food just gets better. We always leave in a good mood, because the food is fresh and bursting with flavour, even the chips!"
• "Devran's food is exquisite In its presentation, flavour, taste and texture, freshly cooked on a Charcoal burner :-)"
• "The lightly buttered and seasoned fresh baked bread was amazing and very flavoursome definitely generously made."
• "Lovely starters is borek."
• "Family favourite and best Turkish restaurant in London."

Cons:

• "Food was not as good as I expected, dry and lacks some characters however, their chips is very nice but too pricey for a portion."
• "Food was horrendous, the meat was not cooked properly, the presentation of the food was not believable."
• "Food was okay not great which it normally is, but the worst was the salad."
• "Wasn’t happy with this restaurant, in particular the service. Not going to say the food was nasty but was very much average."
• "Wrap was cold and hardly cooked, was like eating uncooked doh."
• "Food was ok nothing great and below average, i eat allot of turkish food but was quite salty."
• "The meat was dry and the rice was so old it was hard!"

Atmosphere & Decor

Pros:

• "It's usually very busy so the place has a vibrant atmosphere."
• "Very easy to find, big sign on the main road. Welcoming."
• "The decor is brilliant and can install a conversation, just on its own."
• "Delicious food ..lots of variety and tons of it...all served up with very friendly and efficient staff."
• "One of the best kebab places in London."
• "The food here is absolutely wonderful and the atmosphere is one of a kind."
• "Nice atmosphere and clean."

Cons:

• "Was very packed also booked table for 27 and gave us one with 24..like sardines packed together."
• "Sitting arrangements could improve I did feel there was a lack of space and comfortability."
• "The air conditioning was also not and the restaurant was intolerably hot."
• "They also have semi open terrace doors so when its too hot and clumpy the doors are opened for a fresh air."
• "Clean washrooms and plenty of car parking in nearby street."
• "Service was very very slow."
• "We waited 45 minutes to an hour until our food came in we waited 30 minutes for starters."

Value & Pricing

Pros:

• "The portion size is very generous and you're also brought amazing flat bread."
• "Their prices are in line with other restaurants. The quality of food is really good."
• "This is my favourite venue. Reasonable prices."
• "Delicious and reasonably priced."
• "Service is swift and polite and their prices are reasonable."
• "£33 in total which is an absolute bargain!!"
• "I would recommend eating here if you're in the area."

Cons:

• "After the order, the waiter came back to tell us the minimum order is £20 per person and £10 per child. It’s not mentioned in the menu nor the entrance."
• "Overall, I was disappointed with my visit, prices here are really high compared to other restaurants."
• "Prices are a bit steep but the food is nice quality."
• "Stay away from this restaurant, they care more about making money than their reputation."
• "The restaurant were unhelpful and customer service was not top of their priority it was money."
• "Expected much better from a restaurant at your scale."
• "2 adults one kid and a bottle of wine £80 too much for what it was but food was OK."

Management & Staff Conduct

Pros:

• "Also our waiter Hasan made us feel welcomed. He was friendly, attentive and professional."
• "The staff are very welcoming and very attentive."
• "Lovely food with great customer service. They almost make me feel like a world boss as I step in the restaurant."
• "Great night out with family spent here, (my second visit), as before the food is immaculate, tastes great and plenty of it."
• "Service was friendly, quick and well mannered."
• "Enjoy the Turkish tea here with a slice of lemon or without. It is free of charge!"
• "Our waitress Neli was on point. Excellent service."

Cons:

• "They refused to serve tap water because there was 30 of us."
• "Stay away from this restaurant, they care more about making money than their reputation."
• "We were served bulgar wheat that was frozen and defrosted - it tasted really bad."
• "The restaurant were unhelpful and customer service was not top of their priority it was money."
• "The waiters need some training or need to change jobs because the service wasn't great."
• "Poor customer service. This place is all about money."
• "The manager made it a terrible experience."