Halfords - Cribbs Causeway (Bristol) Reviews Summary

Customer Service

Pros:

• "Exemplary customer service, knowledgeable, friendly and encouraging staff."
• "Great service from the gentleman with the French accent at the parts counter. Friendly engaging and organised."
• "The staff at Halfords Cribbs Causeway were very helpful and friendly."
• "Had a great experience with Ethan, he has gone above and beyond to help us with our roof box being fitted."
• "I trust Joe's conscientious attitude is appreciated by the company."
• "Definitely a store that cares about good customer service."
• "The staff we spoke to and delt with could not have been any more helpful and polite."

Cons:

• "The staff were initially not helpful by giving me the wrong information for collecting my order."
• "No apologies just asked me to come back with it."
• "I ordered a speaker replacement 10 days ago and was told I would get a call when a part came in. which would take 3 days. I've not heard anything."
• "Ordered discs and pads they said they would phone when they arrived they did not and then they were wrong ordered different ones did not phone again."
• "Extremely poor service. Assistant seemed disinterested."
• "The staff seem to be more occupied chatting and giggling behind the counter than with their customers."
• "Complete lack of service after member of started complaining about his manager to me."

Online Ordering & Communication

Pros:

• "Ordered car mats on line to be delivered to the store, ordering was easy."
• "I used click and collect to buy a pair of microfibre mitts. Buying online was as easy as I could have hoped."
• "I was happy that the staff was able to price match a Nextbase dashcam to the price I found in at Argos and give me a discount for Bluelight Card on top of it."

Cons:

• "I will think twice before ordering online I will go into store and order via the staff."
• "They keep on sending emails, no option to unsubscribe as well."
• "A very frustrating custom service experience this morning for a simple click and collect order."
• "The online ordering process was a shambles!"
• "Ordered a product on click and collect... Terrible experience and awful management."
• "Hopeless service at Cribbs Causeway branch... Serious review of click and collect required."
• "Ordered online via click and collect. Received text to say ready for collection. Went to collect but order was wrong and one item not in stock."

Product & Service Quality

Pros:

• "Friendly staff, adjusted my breaks on my bicycle in under 5 minutes in front of me for free."
• "Excellent, fast & efficient service! Turned out wiper blade wasn’t actually broken & member of staff immediately we can refund your purchase & I can adjust your existing blade for you."
• "I was served quickly and all staff I spoke to were very helpful and friendly."

Cons:

• "Very poor, even not worth one star. 4 new tires coming out with different tire pressure."
• "Had a start/stop battery fitted here. Car does not start/stop and now has airbag and seatbelt warning lights on."
• "Got home to find that the brakes still did not work."
• "One item caught fire in my car leaving electrical smoke throughout my car."
• "Terrible. I bought a e-bike from Halfords and paid to have it built and delivered as do not have a car large enough to collect."
• "Bike was faulty after just 3 months."
• "Bad enough to had a car head unit replacement that the rear camera is not working until I sit on the car to test it."

Staff & Customer Interaction

Pros:

• "We took our Granddaughter aged 7 to look at bikes. The staff were extremely friendly and helpful."
• "I went to buy a magnetic UK car 'sticker' but the display slot was empty. Grace on the till was extremely helpful- checked the system showing they were in stock and then located them for me."
• "I arrived at 09.03 and spoke to a member of staff and explained what I required. He was very informative and showed me the range of sat navs which suited my needs."

Cons:

• "Please stop chasing me…"
• "Couldn’t recommend without some serious communication improvements."
• "Tried to do an electric bike trial at this store twice... Very very disappointing service."
• "Extremely poor service. Assistant seemed disinterested."
• "They consistently say how we need to pay them to fit it."
• "Grandparents with child wanting to buy bike. Extremely poor service."
• "What a car crash. Given wrong item. Nightmare communicating with Halfords."