Address: 59 Gloucester Rd N, Filton, Patchway, Bristol BS34 5JH, United Kingdom
Phone: +441179694637
Rating: 4.2
based on 159 reviews.
Customer Service
Pros:
"Absolutely amazing service from Wayne and the guys today!! Called about 2pm with something dragging under my car, was told to come straight in and they’d take a look."
"Staff were helpful in giving alternatives to services available and options were given for assessment on tyres."
"These guys namely adam and elliot and the manager was so helpful and got me in the day after, sorted my tyres for a cheap price."
"Excellent service across the board. Despite my issue being caused by a different Kwik Fit branch, Dan could not have been more helpful."
"What brilliant service. I had ordered a new tyre but when I took the car to the service station I was told all I needed was a repair to the valve."
"As a 65yr old carer... I was grateful for your staff being really helpful and kind."
"The three men that was working couldn't be more helpful to get it sorted for me even though it was close to closing time they did not have a problem sorting me out."
Cons:
"Booked in at 11am, waited and got out at gone 1pm. Three workers wandered around doing very little."
"Only drawback was that they didn't answer the phone, so I walked in for the booking."
"However, the manager looked like he hated life and hated being there."
"Do not recommend if I could give lower than 1 star I would, bought a tyre less than a month ago... Service was lackluster, manager was rude."
"Several customers drove off as they were ignored and others were waiting longer than us. Disappointed and angry! Stay well away!"
"I am absolutely appalled and disappointed by your service and will never be using one of your excuses for garages again- a lucky escape!"
"Very rude customer service!"
Pricing
Pros:
"Work done at very competitive price."
"Sorted my tyres for a cheap price when they had the chance to rip me off."
"The price was reasonable and the service was good."
"The replacement tyre was also £15 cheaper than I paid elsewhere last year."
"I chose Kwik Fit to buy 2 tyres because of the 10% discount which saved me about £26."
"The prices were cheaper than for the exact same tyre in London which is expected but didn't expect it to be £25."
"One time i went because my local garage told me i needed two new tyres when I took the car to Kwik Fit they said no the tyres were fine so saved me money."
Cons:
"Pricing is interesting, there is no price on the web but was told that it was around £120 - ATS are £69.99."
"They told me it would cost me £205 to replace the 2 front tires and when they finished putting them on, they decided to change the price to £227 for no reason!"
"I chose Kwik Fit to buy 2 tyres because of the 10% discount which saved me about £26, but in effect I lost the discount when I had to pay an inflated price of £59.99 for the front tracking to be adjusted."
"Needed two aux belts changing and these cowboys wanted to charge me £400!"
"AVOID AT ALL COSTS !!! Straight away get quoted for 3 brand new tyres (£450.00), one damaged and 2 on the front with still good life in them."
"Avoid at all costs. Brought in car with brake pad wear indicator on, tried to charge me £760 for pads and discs all round."
"I was charged £248 for 1 tyre to be changed."
Professionalism
Pros:
"Very professional, polite and all round genuine guys."
"Were so professional and helpful with advice."
"Fantastic customer service and personal support."
"Very friendly and helpful staff, and very quick and convenient for MOTs, and essential car work, like batteries, tyres and exhausts."
"A really good bunch - they aligned the wheels on my Mini and sold me a great deal."
"Very professional but, at the same time, with a friendly and helpful attitude."
"Great service, fast and efficient, friendly staff who were super helpful and knowledgeable."
Cons:
"I was booked in for four tyres at 0830. The shop didn’t have any tools to take off wheels."
"I had to change a tyre on Saturday but your balancing machine was broken."
"The fact they are a tyre shop with no tools to fit tyres or check alignment, plus the fact they did a wheel spin in the workshop means that I will never use a kwik fit again."
"Service etc was great, staff were helpful but unfortunately one of my wheels was damaged when my tyres were changed."
"Alignment adjustment was overpriced. After I bought and fitted tyres at the garage the adjustment of alignment costed £64.95 with a discount where other garages charge much less."
"I wouldn't take my car there if I was you. Not only was I waiting for almost an hr for my car to get one of its tyres replaced, they still managed to screw it up."
"I witnessed conversations between staff whilst we were there which showed a culture of rudeness, disrespect and trying to belittle others, including me."
Efficiency
Pros:
"The appointment was on time, no delays."
"rang on a Sunday and went in immediately after agreeing price etc."
"Got an appointment straight away and following a cancellation, managed to even get sorted quicker and leave on time for my business meeting."
"Just perfect. I booked online, but arrived a little early in case they were ahead of time - which they were, and my flat (punctured) tyre was replaced before the appointment was due to start!"
"Had an appointment at 11, car went up on the ramp at 11.02, which I thought was excellent, I was driving away by 11.30."
"The two guys there on Sunday afternoon were brilliant...they found my almost invisible puncture and repaired it quickly and efficiently."
"Called up and got an appointment on the same day to get my slow punctured tire checked out."
Cons:
"Pre booked online for an air con re charge. Turned up and had to find someone in the workshop as they appeared short staffed."
"Went this morning for a puncture repair... person at reception insisted I had to leave the car. Seemed stressed and irritable, and was totally inflexible."
"I called in here due to an emergency problem with my tyre...and I was turned away quite abruptly because I never had an appointment."
"Turned up at 10 o'clock was told to come back at 8-30 next day despite big sign saying no appointments needed."
"Terrible place! Agreed a price on the phone! They then booked the appointment time wrong and then refused to honour the price they had agreed over the phone!"
"I had a puncture and I live in the middle of the Wye Valley, last Sunday... Imagine my delight when I travelled 22 miles to get there and it was shut."
"Had an appointment for 12.30. Finally got my car seen at around 13.15. Little point in the appointment!"