Rayners Reviews Summary

Customer Service

Pros:

• "They deal quickly and efficiently with any problems my Tenants have."
• "Always quick to get back to us whenever we've had issues."
• "They replied quickly and thoughtfully whenever I had queries."
• "Any questions we had were always answered promptly."
• "Their communication was consistently top-notch and whenever I had questions or concerns, the Rayners team was swift with their responses."
• "Joseph my agent was extremely communicative and easy to reach to answer any of my questions at all times."
• "David went above and beyond to answer our questions and take time to problem solve any concerns."

Cons:

• "The flat itself had a problem with damp which I definitely don't think was the fault of the agents."

Professionalism

Pros:

• "A great team of professionals (with a good sense of humour!) who have been working in the industry for many years, clearly with a great deal of property experience and knowledge under their belt."
• "These guys are true professionals."
• "The professionalism has been extraordinary."
• "Their tireless dedication to professionalism and their incredible attention to detail sets them apart."
• "Rayners were consistently professional and considerate of our needs as tenants."
• "A very professionally run and knowledgeable company whilst retaining the personal touch."
• "Darren was highly professional, contactable, meticulous and went the extra mile to make life easier for us."

Personal Touch

Pros:

• "Rayners provide the personal touch that is missing from most estate agents."
• "An excellent service with a personal touch."
• "You get a real family feel from Rayners and they individually treat your property as their own; so you have peace of mind that the place is being taken care of."
• "It is a lovely family run Estate Agency."
• "Rayners are a family business, they are super friendly."
• "They're the kind of small, human business that is much more pleasant to deal with than faceless corporations."
• "Such down to earth guys."

Responsiveness

Pros:

• "If anything ever went wrong with the flat they would have it sorted that day."
• "Whenever I need something to be fix in the flat they always get their maintenance team to do it straight away no time wasting at all."
• "They were always very quick to respond to problems I encountered."
• "On the rare occasion I have had a maintenance requirement they have dealt with it immediately."
• "Whenever we had an issue in the house, they'd have someone come and fix in 24hrs."
• "Very responsive to any repairs or appliances replacement requests."
• "Any issues have been dealt with swiftly and efficiently."

Integrity

Pros:

• "I appreciate their integrity so much, when renting as a tenant can be an incredibly fraught and stressful position to be in."
• "Everything was done with the utmost integrity."
• "They are also honest as the managing costs are very reasonable."
• "I consider Rayners to be extremely trusting and true to their word and aren't your 'typical' pushy estate agent."
• "They are ethical, professional, efficient, and as a bonus, also really nice guys - all qualities that are sadly very hard to find in other estate agents."
• "I would heartily recommend them; they are honest, up front and hard working."

Value

Pros:

• "You guys are undoubtfully a high standard estate agency, the best value for money."
• "They are fair on their fees."
• "Really friendly, approachable with very reasonable fees."
• "Their fees are still incredibly reasonable and their Customer Care is outstanding!"
• "The rent on my beautiful flat is good value."