Nando's The O2 Reviews Summary

Customer Service

Pros:

• "The restaurant manager completely refunded the order amount and was very polite and insisted on serving us the food."
• "The manager Peter was most helpful."
• "Staff was very thoughtful, went extra mile to accommodate my daughter with physical needs."
• "Nando's the O2 was very good the host Princess looks after us very good her customer service was in the other level."
• "The staff member was lovely, attentive and gave me space to enjoy my food."
• "Staff are friendly and do their best to serve you quickly."
• "Staff were welcoming, helpful and very friendly especially Charlie, Pam and the young lady who served us at the till."

Cons:

• "Food came cold and only one out of two of us got what we wanted as they 'couldn’t do two butterfly chicken'."
• "Very unpleasant service, will come back again."
• "The level of discrimination is terrible and I also had 2 very hungry children who unfortunately along with myself and my partner were asked to leave Nandos and never come back."
• "The manager failed to keep us informed that our food would be delayed."
• "Reading the other reviews here, 1 from Annie I can confirm that the staff are soooo rude!!"
• "Rude staff, shouted at us for clearing the table."
• "I don't why the service were being so rude."

Food Quality

Pros:

• "This time we had the boneless chicken platter which is always a great choice."
• "Normal Nando's tasty food."
• "Tasty spicy chicken wings chips and sweet corn so deliciously nice."
• "Nice tender juicy grilled chicken, really really liked it."
• "The food was excellent along with service."
• "Lovely well cooked food."
• "Delicious and well cooked food. Tasty."

Cons:

• "The chicken was very dry."
• "The chicken I could also tell was re-heated, defo wasn’t fresh and had that chewy sense."
• "Stale, re-heated and very dry chicken."
• "The chicken was overcooked and dry, and the garlic bread was like cardboard."
• "Chicken was pink and when I mentioned it to the waiter, said nothing picked it up and walked away."
• "They precook all the chicken so when you order them they just put it back on the grill so it was very dry and papery."
• "Food was not fresh! Chicken was dry and taste like it had been left there for a while."

Facility and Accessibility

Pros:

• "Considering the size of the place three floors to be exact it was so clean the staffed all had walkie talkies so everything ran extremely well."
• "Clean, spacious, confortable, and superb service."
• "Really like the ambient in the restaurant."
• "This particular Nandos has been decorated brilliantly."
• "The staff were nice, social distancing measures were in place."
• "This is the best Nando's I have been to. It is set over 3 floors and the interior is great."
• "Easily the best Nando's in terms of interior design and layout. Very modern and spacious."

Cons:

• "Would have given 5 stars but had to give 3 stars due to the lack of mobility and accessibility for the disabled."
• "The lift was out of order and people were being told they had to order upstairs."
• "The spiral stairs were dirty and sticky and dangerous to walk up and down."
• "Also the lift not working and an elderly family member needed to use the toilet and had to climb the stairs."
• "The whole downstairs section was closed, even though customers queuing outside for a table."
• "The ground floor of the restaurant had been closed due to lower customer levels."
• "You have to wait to be seated upstairs as they say it's full. You go upstairs and its half empty so why the 5 minute wait?"

Price and Value

Pros:

• "Lots of different sauces to choose from. Wide variety on the menu."
• "They have loyalty card which can save lots of money."
• "Great quality and delicious chicken with decent sides for a reasonable price."

Cons:

• "Overpriced compared to rest of the world."
• "£11+ for a main, 1 side and a drink is a bit steep however."
• "Quite expensive."
• "The only disadvantage is that the restaurant was busy and they kept the 1st floor closed."