Martins Volkswagen Camberley Reviews Summary

Customer Service

Pros:

• "The customer service is always very good, the staff are all friendly, polite and knowledgeable."
• "Very professional service, always kept me updated."
• "Martins rang me to book my MOT as dates were running out. That was helpful."
• "Paul and his team provided a first class service from point of booking to final payment and leaving."
• "Sean and Nathan kept me well informed and were extremely helpful."
• "Great customer service, very professional highly recommend."
• "Excellent, professional car service and MOT at Martins Camberley."
• "Every interaction I have with Martins Servicing and Parts department in Camberley has been outstanding."

Cons:

• "Unfortunately I can’t give a 0 star review so I’ll have to settle for 1. I felt treated less than because of being a Motability customer."
• "Appalling customer service, didn’t appear helpful at all and I’m trying to spend money with them?!"
• "We know that in the current climate delivery on new cars is a long wait. However, the gentlemen we dealt with couldn’t have been less interested."
• "Service department appalling, Sales department reasonable."
• "The reception I received left a lot to be desired."
• "Appalling. I've never known a garage so disinterested in selling a car."
• "Avoid at all costs. Terrible experience purchasing our new car."
• "Having owned VW for the last 10 years, this dealership has made me want to go to a different manufacturer."

Quality of Work

Pros:

• "The quality of the work here is definitely 5 star."
• "Brilliant!!!! They found a fault in my car which 2 other garages couldn't locate."
• "Very professional and efficient - did exactly what we agreed, and at a pre-agreed price, so no nasty surprises."
• "Martins explained in advance what work was needed, posted a video to say what they had done."
• "I would recommend them to anyone and I will continue to use them."

Cons:

• "They did not diagnose the problem with car and we collected it still with faults."
• "I would heed anyone buying a second hand car from Camberley as the 144 multipoint check is questionable and unreliable."
• "Little care shown regarding my ongoing issue with my 2021 Tiguan with a leaking boot when it rains."
• "Dodgy cars. Sells dodgy cars to a friend who he previously works with and these are sold on."

Communication

Pros:

• "Communication was excellent, price was very competitive."
• "Excellent service received this week following a fault sign showing up in my car."
• "Had my Golf GTE booked in here for over a month for a 'Hybrid Error' issue."
• "From the very first phone call the whole purchasing experience was just perfect thanks to James who kept me informed and updated at every stage."

Cons:

• "Sadly since buying our car almost 2 months ago we have had radio silence from both Luke and his manager Ben regarding requests and questions."
• "Initial experience was fantastic! When we were first interested to purchasing our car, Luke was very proactive to responding to mails and any questions we had."
• "Not bad, the service was carried out fine, but really got the impression the staff don’t care if you are happy or not."
• "I was told if I took my car in when they opened I would get it back sooner. So I arrived shortly after 8am to drop the car. Having heard nothing for 5 hours."