Johnsons Volkswagen Birmingham Reviews Summary

Customer Service

Pros:

• "Lauren my salesperson was very helpful and friendly."
• "Ricardo was the best sales person I've dealt with for a long long time. Genuine, knowledgeable, personable."
• "Ali was very welcoming and friendly, and also very helpful with ensuring the vehicle I purchased was the best possible option for me."
• "Irena communicated really well with me, and always returned my calls or emails, nothing was too much trouble."
• "Thanks for the amazing customer service and help from Charlie listen VW has got an angel on their hands having employed him."
• "The customer service is brilliant. Most of the times we were looked after by Mr Andrei Bucovineanu."
• "Ali was very helpful to answer all my questions, walked me through specifications of cars and options I could have."

Cons:

• "By far the worst customer service we have ever faced at VW Johnsons."
• "The lady receptionist in the garage is probably the worst one I’ve spoken to in a long time! Complete lack of professionalism."
• "Speaking to the manager too, who wasn't the most welcoming was very blunt and just wanted to get rid of me."
• "Once they have your money they don't care about any problems or questions that you have. Absolutely shocking customer service."
• "Stay away at all costs. These people make you feel you are not worthy or deserve to be there."
• "The lady who answers the phone is disgusting with her tone of language, thinks her dad owns VW."
• "Terrible customer service, right from the word go."

Sales Experience

Pros:

• "What a fantastic experience from Start to finish."
• "I've bought two cars from here over the past 13 years & the staff are always helpful & try to make the car buying process as easy for the customer as they can."
• "The whole experience of purchasing a new car from Johnsons Birmingham was smooth, efficient, and felt very personal."
• "Our 2nd car from Ricardo! Cannot ask for a better representative, went out of his way to help us get our new car."
• "The staff are pleasant and helpful, as well as informed about the products they're selling and providing."
• "I would not hesitate in recommending Ali and his team to anybody else and we will definitely be purchasing from him and the VW Birmingham team again in the future."
• "I had a wonderful buying experience at Johnsons Birmingham."

Cons:

• "At the beginning of my experience at Volkswagen, the sale went smoothly and I was quite happy. Unfortunately, I cannot say the same for their aftercare."
• "I wouldn’t recommend Johnson’s VW to anyone, draw you in with a cheap price then say they can’t offer that deal."
• "DO NOT USE THIS DEALER - when you call with a query about your car the staff who answer are rude and disrespectful."
• "Poor sales service, if you don’t believe me. Call the sales office on the phone and you’ll get to hear their complete unprofessional telephone service first hand."
• "Went to check out a Tiguan R Line but the salesman was so bad I left after a couple of minutes and went to another dealer nearby to buy a car from a competitor instead."
• "Worst salesman I've ever seen in my life."
• "He looked at us like we were time wasters."

Vehicle Service and Maintenance

Pros:

• "They collected my car at 8:30am and returned it at 4:30pm after a major service, MOT and some other maintenance work."
• "Comfortable waiting area with drinks on tap, television, comfy sofas and an observation area to see the car being worked upon."
• "Great experience with the service department. Efficient, friendly and helpful."
• "The wheels on my new car had some minor scuffs which the dealership had no problem getting fixed for me."
• "Received complimentary car health check (useful video) and car was cleaned inside and out which was nice to see."
• "Car was booked in for a DSG service with short lead-in time."
• "Recently purchased a car from Johnsons Birmingham via the VW approved used programme and found the experience a pleasure to deal with."

Cons:

• "Booked car in for MOT a week before it was due and i requested a brake light strip replacement which had been advised by Johnsons on it's last service. I took car in and i was told they didn't have the part."
• "They did take lovely nonconsensual pictures of my car interior while it was being diagnosed, which i later found on social media!"
• "Very poor service. Paid £75 for diagnose test. I was told the car was safe to drive this happened."
• "Went to tyre place to check see if had a puncture only to be told both back wheels had punctures plus one wheel buckled just as we were going on holiday the next day, so not impressed with them!"
• "Terrible after-sales experience: 1) dealer refused service unreasonably 2) customer privacy carelessly handled."
• "Handed my car for an MOT & service whilst my car was in their care my car was vandalised, they refused to take responsibility."
• "Appalling service, they will do anything to avoid repairing a car under warranty."

Communication and Responsiveness

Pros:

• "David was amazing! Couldn't fault him at all! His knowledge of the cars was brilliant and his customer service was outstanding."
• "Fareed made sure I was updated every step of the way and reassured me throughout."
• "A big thank you to VW Birmingham, especially David Evans and Dean Rowley in the sales team for helping me to find my car."
• "He even rang me on his day off to answer a query which is unheard of from a sales man."
• "Inquired on the vehicle one Saturday afternoon and had it personally delivered to my work office in London with all paperwork complete by the following Wednesday."
• "Will in the Service Department dealt with service and MOT for my vehicle. He is very polite and understanding with good communication."
• "Surpassed all of my expectations and a credit to Volkswagen. Well done!"

Cons:

• "He went back the next day to find out that they needed to keep the car for longer as they could not find a slot for the car and asked to come collect the car two days later."
• "All I wanted was to get my 2nd car key programmed... Nobody took ownership on dealing with my simple query. Poor poor customer service."
• "After numerous emails, trying to confirm a date, he get no responses from, only after NUMEROUS phone calls we get a date booked."
• "Went in for a test drive at 5pm for appointment. Didn't get seen till 5.30pm after saying 'hello have you forgotten about me'."
• "Poor service. This place is absolutely waste of time."
• "Appalling service. Spoke to somebody on phone told they would call back in 1 hour. Waited 2 hours. No call back."
• "I have been requesting a call back since my ‘warranty work’ in May to resolve a dispute, have called many times seems as though they couldn’t give a toss whatsoever."

Professionalism and Trustworthiness

Pros:

• "I would highly recommend Johnsons Volkswagen Birmingham, with special thanks going to Irena Alili."
• "From the moment I walked in Ali made the process of ordering and collecting a brand new car so easy."
• "The whole process was easy and Ali kept in touch, and has done since the sale."
• "The service levels are extremely high, and they go out of their way to explain everything about my car."
• "I would highly recommend going back, and for others to pay a visit, due to the high quality of customer service."
• "Cannot recommend highly enough the team at Johnson’s VW who absolutely went over and above to deliver our son's car for his 18th birthday gift."
• "Thank you all for your excellent customer services and kindness."