Address: Bilston Rd, Wolverhampton, WV2 2AJ, United Kingdom
Phone: +441902454602
Rating: 4.2
based on 222 reviews.
Customer Service
Pros:
"Sarah Was Amazing, She Catered To Everything We Wanted And Got The Car We Wanted Alhumdulilah."
"A big thank you to David Hobin and his Team for a great customer experience."
"The Salesperson Sarah was fantastic and I was so happy with the experience and over the moon with the car."
"Jacques was willing to answer any questions and I know he will be supportive if we have any further questions or requirements after purchase."
"Sarah made me feel at ease and kept me up to date throughout the entire process."
"Can’t thank him enough for the service provided. Professional, informative and always felt he was genuinely trying to help me at all points during the sale."
"Matthew Turner was a really knowledgeable and helpful sales representative."
Cons:
"The worst service we have ever had from any garage."
"Disgusting treatment of customers."
"Reading the above reviews I agree that the customer service is shocking."
"Bad service, bad communication."
"Worse service I've ever had with any dealer. They are not only incompetent but they tell so many lies."
"The elderly gentlemen who then booked it in was very rude and offered no customer service at all just kept pushing to get an email address to add to their mailing list."
"Been here a few times as this is my closest Volkswagen place and i have been treated so poorly every time."
Facilities
Pros:
"The showroom is always clean, welcoming and has good facilities (clean bathroom, seating and always offered a drink!)."
"I felt safe in the waiting area where I sat on one of four socially distanced comfortable chairs."
"At Reception, the floor of which was clearly marked with arrows, etc., regarding the Covid restrictions, I was greeted politely and dealt with efficiently."
Cons:
"Having never been to VW, Bilston Road, Wolverhampton, before, I had difficulty in finding a place to park the car which was booked in for MOT."
Staff Professionalism
Pros:
"I was looked after by Keely Welling who is amazing kind and very professional."
"Jacques is so polite, friendly and helpful and was fantastic putting me at my ease and helping me choose a car that was perfect for me."
"Very friendly and helpful staff, I've had two cars serviced here now, and one warranty repair - all to a high standard."
"Matt was brilliant. Listened to what I needed and provided plenty of options."
"Ryan Broady who was not only the correct demographic but helped explain all the nuances of the different options and models as are relevant to a first time driver."
"I had exceptional service from Kat who was so friendly and approachable, nothing was too much trouble."
"Excellent customer service, very professional and knowledgeable with an approachable relaxed confidence so you feel completely supported."
Cons:
"The two ladies one with short hair and a younger lady with brown/brunette hair was awful they were completely unprofessional at the service desk."
"Went to look at cars. Busy staff not really helpful, we're all huddled standing chatting together in the corner drinking coffee."
"Staff weren't helpful. The reception was busy with talking to their own staff and completely ignored us."
"Honestly the worst sales advisor I have come across in my life."
"Very poor, dropped a car off no staff on reception waited 15 minutes before a member of staff came over."
"Kelly and Nicole caused a lot of distress for myself where i was just trying to get a service for my car. They were very rude, and unprofessional, laughing down the phone and arguing."
Quality of Service
Pros:
"After having a reoccurring rattling coming from my dashboard the Team showed great tenacity and professionalism to rectify the issue."
"I now proudly own an excellent used car which I believe I got for a great price."
"Took my car in for an annual service and additional repairs... Due to the excellent customer service I will definitely be returning to this dealership for any future needs for my Polo."
"I signed for the car about 30 minutes later and haven’t regretted it since."
"They provide a video when they do your vehicle health check too so you can see what the mechanic is talking about."
"Yesterday I took delivery of another Golf car. My Sales associate was Jaz and she made the whole experience easy and straightforward."
"Sarah was very helpful, informative, patience and supported me through the whole process from the start to finish."
Cons:
"The vehicle went in for a major service and they never cleaned it either inside or out. Inside I can maybe understand. Just lazy in my opinion. Not impressed at all."
"Called vw 9 in the morning lady pick it up and she said some will call you back waiting for a call back from parts department 2hour 27 minutes he's just called me now got the parts from some other dealership."
"In there possession car was Dented twice they sort of repaired by pulling dents out but left with mark did not touch up mark."
"I feel forced to have to make the matter public to actually prompt a reply and a resolution."
"Service plan quotation was requested at vehicle collection but still not arrived so lost three stars for these shortcomings."
"When I asked the service team what happened, they stated that the technician had to swerve to avoid a head on collision with a lorry or truck. This is when the lies started."
"Ordered incorrect part 3 days ago and returned to VW to swap for correct part, they refused to swap as they stated it's a special order and no refund can be given."