Address: Unit 3 Otterspool Way, Bushey, Watford WD25 8HL, United Kingdom
Phone: +441923556196
Rating: 4.1
based on 342 reviews.
Customer Service
Pros:
"Great customer service!"
"Friendly staff who knew what they were selling."
"Neli kept me informed everyday they had my car and was very professional."
"Made us feel welcomed and looked after."
"Always a friendly welcome here, with great service!"
"She is absolutely fantastic, polite and cares about customers."
"Mo Hamid in Sales was knowledgeable and helpful."
Cons:
"Test drove a Golf R, salesman could hardly be bothered to talk."
"Whilst I was waiting none of the other staff in the showroom greeted/acknowledged my presence, despite the fact I was the only customer in the entire showroom."
"Last week I went (early Feb). They were so disinterested in selling a car, that I might have thought I’d walked into the Audi next door and asked for a VW by mistake."
"Not the experience I expect from the VW brand."
"Manager skills are horrendous from Neil brown to salesman."
"We were told 5 minutes and someone will be with us, after half an hour a gentleman came and said he will be 5 more minutes and he was sorry. Another 25 minutes went by, we got up and left."
"I had such an awful experience at this garage."
Sales Experience
Pros:
"Exceptional leaders make great sales teams."
"Mo, who has been amazing from the moment I first spoke to him, professional, friendly and most importantly a great communicator."
"He was extremely helpful in all aspects and willing to go the extra mile to accommodate me."
"He is by far the most helpful person I’ve ever come across as he went above and beyond to help me find what I needed."
"He bought the whole team together to reveal my car as a surprise and I would defiantly recommend him as he is a great salesman."
"Dean Sugarman is a brilliant salesman. My father and I found him to be helpful, knowledgable, patient and kind from start to finish."
"Owais(I hope have written the name right) gave the best buying experience."
Cons:
"Promised the world when being sold the vehicle. Once they have your money, collection date changes, no updates unless you chase."
"Dealt with 'Pesh/Pesch' who was pushy and made claims that the car was all singing and dancing and had all the specs (It didn’t) lack of product knowledge from the sales assistant."
"Went next door and brought a brand new Audi Q5 from Omar after VW not even talking to me when I brought my car from Omar at VW Watford."
"2 sales person tried to sell different cars to us from what we went in for and also tried to sell me pcp when I had cash."
"Terrible service. Booked in for a test drive at 1:30pm on Saturday... Waited 1 hour 15 mins until we finally gave up and went home."
"Faulty cars and rude staff."
"I feel this showroom gender discriminates, and gives the worst customer service if you do not have a male present."
Facilities & Amenities
Pros:
"Directed me upstairs to a business area with proper desks, plug sockets, coffee machine, very clean toilets and a view of the MOT area."
"It's a main dealer and provides all the customer comforts one would expect."
"The facilities are great at the show room, everywhere spotless clean and tea coffee provided, water as well."
"Complementary hot drinks available."
"Lovely and spacious inside the showroom."
"They have a place to lounge around until the car is done."
"Also received a video inspection of the car which was very transparent."
Cons:
"WiFi connection isn't great though and there is no mobile reception at all."
"They lent me a beaten-up polo."
"Spent 4 mins waiting at an empty service desk."
"Bought a VW T cross, worst car I have owned, built poorly with cheap materials."
"How is it that if there are two people using the car only the main user has VW Mobile app control access?"
"I called CS and they asked me to paid 9xGPB for the wheel locking nut. I am so shocked as it should be come with the car."
"There were delays with getting the car due to supply chain issues relating to chips."
Communication & Follow-Up
Pros:
"Thank you Neli and the team."
"Thank you Keisha and parts team for making this time my visit a pleasant one!"
"Thank you so much Bebe! Continue to be amazing."
"Thank You Zaman!"
"Always kept up to date regarding my vehicles status and when I could collect it."
"During the long awaited wait for my car during its production...He kept me updated via email and called me every time there was an update and he was very positive and helpful."
"After posting this review, I received a speedy response, the issues were resolved swiftly with perfect communication so I have changed star rating."
Cons:
"Since we acquired the vehicle we complained. George, Mathew and Adnan, they all said they will look after us, and fix the issue with the car. Nothing was ever done, they all ignore any calls we made to them."
"Phoned them to ask about my vehicle service history seems like ADAM from service relations didn’t get proper training how to talk to customers keep cutting me off while I was talking."
"We had an issue with a purchased vehicle, and when we complained about the issue, they kept saying it will be fixed and someone will call you back. We never received a call."
"To this date no one from Citygate VW has contacted me, nor have they responded to my email dated 17th May 2023, or my subsequent letter dated 30th May 2023."
"Have called me 4 times this week alone trying to sell me a new car despite being asked to come off their app list after informing them I am not looking for a car."
"I had to argue with them for around 10 minutes until they finally agreed to send back the refund."
"The experience with city gate Watford, going down the hill, if you buy a car here don't expect a good after sale service."