Lookers Volkswagen - Walton on Thames Reviews Summary

Customer Service

Pros:

• "I always receive the highest level of customer service from Lookers Volkswagen Walton on Thames."
• "Lewis made the process of buying a car run easily and stress free."
• "Great customer service! Staff came across very professional."
• "Lewis deserves an extra mention - He has a great approach to customer service."
• "Excellent customer service. Always willing to help - I especially like the after-care."
• "Service from Lewis was excellent. He was very helpful about the whole experience."
• "Lewis was amazing. He was extremely professional and really helped me the whole time I was there."

Cons:

• "Communication was shocking to say the least."
• "After sales service is non existant!"
• "Very bad customer service and unprofessional service."
• "Not a good experience at all. created so much stress on the day for me."
• "Awful service and a complete waste of time."
• "Communication is very very poor."
• "Shocking customer service."

Sales Experience

Pros:

• "Cannot rate the experience at Lookers Walton VW enough."
• "I saw Sam and Glen here and had a fantastic experience. Sam knew exactly what he was talking about and I felt very confident buying my new car from him."
• "Recently purchased a new VW Golf. Service from the moment we started the sale till the end of the sale, collecting that car has been excellent."
• "David was really helpful and caring to find me the right car for all my requirements."
• "Just bought a car recently, the Sales Rep Jonah was excellent, really knew his stuff, was very helpful."
• "Purchased a Golf R from this dealer, the sales rep Billy was very friendly and informative."
• "The purchase of my TRoc went smoothly."

Cons:

• "Has got worse since last year."
• "Excuses are abundant from this franchise."
• "Very poor sales service, taking your money for granted."
• "Was sold a second hand car that was still under finance by it’s previous owner."
• "Avoid this franchise. Worst experience buying a car ever."
• "I wouldn’t recommend to anyone else to make a purchase, will definitely stick to my local dealer in the future."
• "Ruined my experience of buying my first car and caused a lot of unnecessary hassle and stress."

Vehicle Service and Maintenance

Pros:

• "Stephen at Lookers Walton was so helpful with my MOT and Service and minor repair - all done on the same day."
• "Aesha was brilliant from start to finish, squeezing us in for an emergency appointment to reprogram the key."
• "Steve Penfold on Service reception was fantastic, got the car in the workshop very quickly."
• "The car was collected early in the morning to allow sufficient time for the cam belt change (3-5 hours) and returned later the same day."
• "Most importantly the problem with my car was solved with a very reasonable cost."
• "MOT and annual service. Convenient and easy to arrange date, scope and payment online."
• "The team at Lookers in Walton really do go above and beyond and give a friendly, helpful and efficient service."

Cons:

• "I don’t believe this place even looked at my car today."
• "Within two weeks, the problem resurfaced. I booked an appointment and visited them again. This time they told me my condenser was worn and corroded, that's why the gas is leaking."
• "Had a horrible time with this branch."
• "They don’t feel as if they need to help you if they have sold you a terrible car that keeps breaking down."
• "Terrible service! They had my VW ID.3 for two days and couldn't fix it."
• "Had our car serviced booked a wait service had to hang around almost 4 hours got the car back they spilled engine oil all over the engine no seat cover and dirt on my interior dreadful service do not look after customers properly."
• "Returned to garage to ask what had happened, told everything ok then AGAIN stuck 100 miles from home with coolant issue."