EpiCatering Reviews Summary

Communication

Pros:

• "Marcus is such an amazing communicator! He always answered his phone and if he didn’t then he would call back immediately."
• "Whenever we had any questions in the lead up he would come back quickly and always put us at ease because they were all over it and are very organised!"
• "He was always quick to reply and happy to have a chat on the phone."
• "Marcus has always been very easy to contact and eager to meet our needs."
• "Communication from the moment of booking to right up to the event was exceptional."
• "Marcus and Tracey were excellent with communication and any questions we had from start to finish were always answered straight away."
• "Marcus from the first point of contact right up until the day of our wedding has been nothing but an honest pleasure to deal with."

Cons:

• None mentioned.

Food Quality

Pros:

• "The Curry they served was delicious and loaded with fresh ingredients."
• "What amazing flavours in the canapés, the tender sirloin strip beef from the bbq."
• "The food was incredible, we had a lovely Hog Roast and the breakfast the next day impressed all the guests with lots of compliments about the sausages in particular."
• "The paella served with salad, dressing and fresh bread was delicious."
• "The food was delicious, people have not stopped raving about the burgers and jerk chicken!"
• "The food itself was delicious and loved by all the guests!"
• "The food was beautifully presented and efficiently served."

Cons:

• None mentioned.

Professionalism

Pros:

• "They were super-organised and responsive during the planning period as well which was much appreciated."
• "Marcus was extremely attentive and accommodating to our needs and made sure we were always kept up to date throughout the whole experience."
• "You professionally took on board every small request we had and never made us feel that anything was too much bother."
• "Thank you all for your professional, efficient and friendly service."
• "Always very professional and reliable."
• "From the very first contact with Marcus, it was evident that we were dealing with a highly professional catering company."
• "The team are lovely to work with and really relaxed, efficient and kind; they took care of everything perfectly on the day."

Cons:

• None mentioned.

Customer Service

Pros:

• "The canapés were beautifully presented, and served by staff who were incredibly kind and non-invasive."
• "His staff were polite and well presented."
• "Excellent staff delivering fantastic service."
• "All of the staff were so friendly, helpful and attentive."
• "Marcus and his team of waiting staff, who were fantastic! We arrived at our venue to see everything beautifully set up and welcoming drinks were handed out to our guests with smiles and warmth."
• "The proprietor Marcus and all of the service staff were on time, courteous and professional."
• "The staff were pleasant and well organised."

Cons:

• None mentioned.

Value

Pros:

• "The price per head was really reasonable and worth every penny."
• "It was also very reasonably priced, meaning we could invite lots of friends along which meant a lot to us."
• "Cost were per head was very reasonable and Marcus was really great in helping us make adjustments so it fit with our budget."
• "Great value as well."
• "The price was also so much more reasonable than a lot of wedding caterers and just amazing."
• "With diversity in their menu and reasonable prices we are always happy to welcome them back."
• "If you want someone you can trust, who will deliver extraordinary food and reliable service at excellent prices, Marcus and Tracey are the team to deliver."

Cons:

• None mentioned.

Flexibility

Pros:

• "We booked Epicatering in 2019 and had to postpone the wedding, Marcus was more than helpful in re-booking and remained in contact while we waited another year."
• "Most importantly, Marcus has been incredibly accommodating with us having to change our wedding dates due to Covid-19 and has been a pleasure to work with."
• "They catered for all our guests with special dietary requirements with ease."
• "They were incredibly accomodating when things ran over slightly and made sure everything ran smoothly all day and night."
• "They have been incredibly flexible during this difficult time, with multiple date and guest number changes."
• "Marcus went above and beyond when taking our food allergies, as well as several of the guests, into consideration when he created an entirely gluten, soy, and peanut free menu for us!"
• "They were also able to cater to our various dietary requests (Dairy free, Gluten free, Nut free and Apple free) without any issues whatsoever."

Cons:

• None mentioned.