Baker Street Dry Cleaners and Tailors Reviews Summary

Customer Service

Pros:

• "Best dry cleaners in Marylebone. Experienced the best customer service and professional dry cleaning."
• "I was really happy with the service at Baker Street Dry Cleaners and Tailors. They were super helpful."
• "Jamil and his wife were very accommodating and even waited for me to arrive past their opening hours."
• "Expect a personal welcome from Jamil on every visit - he knows your name!"
• "The staff/owners are so helpful and always smiling! We were in a hurry and they have provided very quick service."
• "Exceptional professional level of customer service delivered by knowledgeable, friendly staff."
• "Thank you for the amazing service. The staff were very friendly and professional explaining the dry clean procedures."

Cons:

• "The owner is very rude and impolite."
• "Guys for the cleaning it’s ok but for the rest please avoid! I left my balenciaga puffer jacket to do some alterations and they ruined my jacket."
• "They rip customers off."
• "The manager always trying to offer solution and make the client satisfied. The rest of the staff is not friendly."
• "Super expensive. Mediocre service."
• "Gave me such a creepy feeling."
• "And the weird lady refused to return my bag in which I gave her my dry cleaning."

Quality of Cleaning

Pros:

• "I am gobsmacked with the results, not a stain on it, shining like a National guitar."
• "Clothes were fresh, clean and folded perfectly and returned on time."
• "They've done an incredible job dry cleaning a lot of difficult items: White faux fur coat, beaded pant suit and ski clothes (jackets & pants)."
• "They never let you down and very good dealing with stains."
• "Used them to clean my very expensive Arabic clothing they done a great job."
• "Any coffee stains are removed flawlessly."
• "They managed to clean all the lace, all the stains and the dress is like brand new now."

Cons:

• "Please avoid, this place cannot be trusted with your most treasured items."
• "All these times my stuffs have not been cleaned and packed like they have...he also lost me shirts."
• "They just heated it up in a machine as I was waiting upstairs to make it look like it had been cleaned."
• "Really disappointing. I urgently needed a dress dry cleaning for a wedding and, when I picked it up, all of the stains were still there."
• "Just had my first bad experience with an item being inappropriately handled/cleaned."
• "3 weeks later and my coats had not been cleaned and they didn’t know when they would be returned from the specialist cleaner."
• "When I went to collect it one week after (as promised) the jacket was on a pile of dirty clothes and had not been cleaned."

Value for Money

Pros:

• "Great value."
• "Excellent value for money."
• "Not only did Baker Street Dry Cleaners & Tailors make TWO holes for my belt (the first one didn’t fit properly), but they did it for FREE!!!"
• "I recommend this shop for its price because I had many places that tried to scam me."
• "The service is excellent, super friendly and price is very reasonable especially for the area."
• "They charged me 200 pounds for 14 pieces of dry cleaning and a big bag of laundry for a 6-hour turn around time, which I thought was reasonable given it’s west London and I had a lot of stuff to clean."
• "As soon as the dry cleaners realised that the fabric was not suede leather but with a fur collar they have reduced the price of the service at 65."

Cons:

• "Always done a great job with my clothes, but WOW -- the price increases are eye-popping."
• "The quality of dry cleaning has remained high but I feel cheated over and over again."
• "My advice is do not take anything there."
• "They are the only dry cleaners I know of that have the actual dry cleaning machine in-house."
• "It's always late, I tried them twice and twice they were rude and late."
• "I’ve noticed over and over again that prices I got were dependent on the member of staff accepting the items. Sometimes I would be charged £12 and other times £40+ for the same dress."
• "Damage approx £150."