The Bakehouse Reviews Summary

Staff Service

Pros:

• "The staff was also SO helpful throughout our time there."
• "Staff couldn't have been more helpful, even sang happy birthday."
• "The staff were very friendly and helpful."
• "Tonight I have been served by Molly and it has been so busy but she has not stopped smiling all night. She is the reason I will be returning."
• "All of the staff team are very welcoming and friendly."
• "Staff were super friendly."
• "Staff are very friendly and are very proactive."

Cons:

• "Also, the staff were not very friendly didn't even say hello or smile."
• "Waited for food for one hour and staff on 15th of September at noon was extremely rude, especially the lady."
• "The staff not particularly friendly as they have been in the past."
• "Our waitress was lazy, constantly standing out the back on her phone and drinking macdonalds while others rush around."
• "Service with a grimace, seriously the staff need to smile, it was like a mortuary."
• "The Temporary Gentleman Manager who filled in for them a few weeks ago was anything but helpful or polite - he acted as if we were pestering him when we asked him if we could get coffees with our meal - in a very rude manner!"
• "Staff very helpful👍."

Food Quality

Pros:

• "Always enjoy coming here, the food is delicious at decent prices."
• "Carvery was very good. Excellent fresh veg & homemade Yorkshire puddings."
• "We also had a warm buffet which went down a treat and was very tasty."
• "Food is excellent."
• "Good food which came out in a timely fashion, menu has a good selection of choices and well priced."
• "The food was fantastic (all of my guests complimented the food)."
• "Beer battered cod was large and tasty."

Cons:

• "The food is not amazing and a little pricey."
• "Cheese was forgotten on the burger."
• "Children's meals all mucked up and arrived incorrectly and not together."
• "The food was very expensive, so not great value for money. Nearly £10 for their different variety of burgers."
• "Awful!! Will never go there again!... dreadful dried out food!"
• "Was served a barbecue pizza that was inedible."
• "Steak was quite chewy even though cooked rare and was very charred on the outside."

Value for Money

Pros:

• "Two adults and a child's meal for less than £25 including drinks, so left happy and full."
• "Had the 2 mains for £10 offer which I thought was pretty good value."
• "Some really well priced deals, nice carvery."
• "Was great, food arrived hot, prices amazing."
• "Lovely tasting food and drink with very reasonable prices. Everything you need to wind down and chill after a hard or stressful time."
• "The food was delicious, the quality has really improved."
• "Very good for families and children."

Cons:

• "The food was very expensive, so not great value for money. Nearly £10 for their different variety of burgers."
• "Spent £50 on 4 mains... Poor value for money will not return."
• "Pretty poor food but that’s what you get for frozen pub chain food."
• "The gravy was cold, the Yorkshire pudding was more like a flapjack."
• "Had a texas burger was very dry ... 1 slice of cheese .. 1 piece of bacon. ... forgot the onion rings ....chips very greasy."
• "Most upsetting to get a fine £100 for spending a nice afternoon celebrating a birthday with my family."
• "Very Bad experience with parking situation. I was made to pay £60."

Ambiance and Cleanliness

Pros:

• "Lovely pub, clean, nice staff, great food, excellent quiz night."
• "Great pub and lovely staff."
• "Good social distancing."
• "Clean and friendly environment, there is also good paid parking."
• "The inside and outside is very tidy and clean. Pleasant environment."
• "The restaurant, public house and outdoor area was clean and I noticed staff regularly cleaning tables, and sanitising hands."
• "Like this place, can go in just for a drink or a meal. Outside seating and climbing frame for children. Nice and clean with friendly staff."

Cons:

• "Cannabis smoked in the garden cocaine in both the men's and disabled toilets AVOID I THOUGHT THIS WAS A FAMILY PUB."
• "The bathrooms here are disgusting and poorly managed as well."
• "The vegetable servery was in a mess & missing a great deal of stock."
• "Dirty dusty carvery counter."
• "The place could use a good clean too.probably wouldn't go back."
• "Also the menus were very dirty and had food and drink all over them - not very hygienic."
• "Nice decor, friendly staff & plenty of places to sit but let down by a lack of air con (was a hot day)."

Management and Organization

Pros:

• "Considering it's only been open a week I was impressed."
• "The Lady Manager and the young man who works with her on Monday evening in the restaurant are very helpful, polite and friendly - it's a joy being looked after by 2 of the most professional and friendly members if the Bakehouse Team."
• "This place is really improving under the new management - finally feels like a pub as well as a place to eat."

Cons:

• "Seemed a little disorganised."
• "Very slow service. Half the dishes on the menu unavailable."
• "Desperately slow service."
• "Shocking management of what should be a well run establishment by now!"
• "What an earth are Bakehouse doing. Do they close at 10pm or 10.30pm or 11pm - they keep changing their closing times depending on which MANAGER is at the Bakehouse that evening and whether it's cold."
• "Booked our table for 1:30 it took till 2:40 for us to receive our food even after asking staff for an update on when we would receive our food."
• "The manager just hid behind the bar and wouldn't come and see us!!!"