Halfords - Evesham Reviews Summary

Customer Service

Pros:

• "The demonstration was carried out in a friendly but professional manner by Jess who could not have been more patient or helpful."
• "I was served by an older man (Andrew on my receipt) who was very friendly."
• "Customer service was excellent from the start, I had a young lady called Jess who was very pleasant, helpful, knowledgeable, and competent."
• "As a lady of 'more mature years,' Louis provided the utmost customer service to me, carefully explaining in every detail the various pros and cons."
• "Fantastic service from Cameron and Danno! They helped me select the correct socket set and advised on specific attachments I already had."
• "A very competent young lady completed the awkward job efficiently, thoroughly and with great care."
• "Cam and Jess at Evesham Halfords saved our skins today. Excellent customer service and wonderful humans!"
• "Louis from Evesham Halfords gave one of the best customers services I’ve ever had."

Cons:

• "Unbelievable lack of knowledge and enthusiasm after spending £170.00 - the guy had no knowledge of items on the shelf."
• "Had the return the bike as it is falling apart. There was not apology or sorry apparently it all the fault of my 6 years old little grandson."
• "Complete waste of time & money...." when the store was unable to fit roof rack bars as promised.
• "Got asked to take my motorcycle helmet off to buy a bottle of threadlock by the manager while I was in a rush."
• "WARNING - Inexperienced engineers and staff, services are only as per a checklist, if your car has a DPF or uses Adblue they have no knowledge."
• "Totally uninterested and unmotivated staff... Lady standing next to him twiddling her thumbs who appeared to be the supervisor suddenly piped up 'we don't mix paint in store'."
• "Ordered goods by PayPal received e-mail to collect goods from store, they could not trace the order even though I had the order number email and collection time."
• "Well today’s visit just showed me the poor level of customer service that some establishments provide."

Online Booking and Offers

Pros:

• "Booked car in for AC service, delayed 2 days due to staffing issues."
• "I booked online which was very easy with an immediate appointment for the next day."
• "Ordered through click and collect - couldn't have been easier!"
• "Excellent bike repair, tried Redditch (rubbish) tried Stratford upon Avon store well below standard..... go to Evesham store."

Cons:

• "Tried to book a tyre fitting online and wouldn’t let me book into the nearest one."
• "Booked for a chip repair on my windscreen prior to MOT. Then had a call saying the AC guy would not be working today."
• "Terrible experience with Halfords Evesham it has taken two phone calls lasting 2 hours in total to order the bike on the cycle to work scheme."
• "Ordered a bike 8 days ago to be collected today 23/4/21. When collecting at the arranged time the accessories had not been fitted."
• "Ordered a car seat from here... reserved the car seat I wanted in advance, and got a confirmation it would be in stock. When I got there I was told they'd cancelled my order as they were out of stock."

Product and Service Quality

Pros:

• "Dont generally leave reviews however the service was spot on. Kids wanted a last minute camping trip and i was low on a couple supplies."
• "A fantastic experience today at the Evesham store when I took my bike in for a safety check, which was carried out along with some minor repairs."
• "Had a dashcam fitted by Stevie at Halfords Evesham. Exceptionally knowledgeable, friendly, polite and efficient."
• "The young man who served me this morning - 20th April - was absolutely first class."

Cons:

• "Poor job I got my grandson a new bike... So far the bike chain has come of 5 times as it so poorly done."
• "Bought coolant from Halfords which wasn’t the right one, had to go back a second time."
• "Halfords part finder for wiper blades online is incorrect and shows wrong size and type for a Freelander 2."
• "Been told to bring a car for speakers inspection, drove from Gloucester to Evesham. When I get there, been told to come another day."
• "Unhappy with Halfords Evesham. I bought 2 bikes on 4 April and did not use either of them. Brought them back for a refund on 22 April and was refused a refund."