Address: Fulbrook Grove, Birmingham, B29 5DS, United Kingdom
Phone: +447424800353
Rating: 4.9
based on 182 reviews.
Booking and Scheduling
Pros:
"I randomly called her and within a couple of hours I had my appointment booked in and deposit paid."
"Went for a full dreadlocks maintenance at Dreadlocks Service Birmingham and I am very happy with the result."
"I decided to maintain my locs here after reading all the positive reviews on Google and it was definitely the best decision."
"Francisca replied very quickly to my messages, she gave me an upfront cost after I've sent her the pictures of my hair, which is amazing as many locticians often give a rough estimation and makes it hard to budget ahead."
Cons:
"So I missed the fact that it was a home base, so when I arrived I thought I was in the wrong place and started panicking."
"£100 for 1.5 hours to maintain 2 inches of my locks. Poor maintenance work to my dreadlocks as locks are unlocking after a week."
"What a joke really unprofessional service booked me in for dreadlocks costing £100 so I've booked it off work losing double that to tell be at 8pm she's not doing it because she doesn't want to work that long anymore."
Atmosphere and Environment
Pros:
"The actual lock service was quite good. I managed to read a book for 2.5hrs with good background music which was quite enjoyable."
"The atmosphere was peaceful and the service was excellent. The work done was far better that I expected and I look forward to going back for locks maintenance."
"A lovely calm home environment and good conversation while my son had his hair done."
"The atmosphere very relaxing, which made the experience even better."
Cons:
"Neck pain from poor seating on an orange stool with no back support. Number 10 was the wrong address sent to me from Fran by SMS."
"Asking questions regarding pricing can get you yelled and shouted at on the phone."
Customer Service and Interaction
Pros:
"The professionalism, politeness, and engaging attitude of both Fran and her staff are top-notch."
"Francisca was absolutely amazing. It was such a great atmosphere and so welcoming."
"Francisca and her daughter are amazing, right from the start Fran was lovely and helpful over phone."
"Very friendly and bubbly service with hospitality included and a nice chat through sessions."
Cons:
"Started speaking in another language. I respectfully asked to speak English, but that’s when it got weird."
"Really good hair work but when it comes to discussing prices and customer queries there are a lot of unfortunate issues."
Quality of Dreadlock Services
Pros:
"The results are outstanding. I'm so thrilled with my dreadlocks, and I'll definitely be back for the next maintenance."
"These however, were constant in their thickness, well crocheted right through to the tip, and styled exactly as I wanted them to be; I couldn't have been happier with the results!"
"It took about 5 hours to have my new dreadlocks done and during this whole time I felt like relaxing at home."
"I love them! Was very hard to find someone that creates dreadlocks on my type of hair (straight hair). They were pretty happy to do it and it turned out great!"
Cons:
"I ended up with a Headache after pulling locks so much."
"My son has been trying to start his dreadlocks for about 12 months, every time we have had them done, we have never been truly satisfied."
"When the lady was finished and I left I noticed that some of the dreads were loose at the root so I have to complain to the lady which she said was to come back the next day and she then did interlock at the roots and made the dread stronger."