Supercuts Birmingham Reviews Summary

Stylist Skill and Interaction

Pros:

• "Hana is a talented stylist who brings the best out in my hair."
• "Bass Chan put so much effort into dividing my hair, cutting and making sure everything was sitting right."
• "Hana did an ashy balayage on my dark hair & she really outdid herself."
• "Mubina did a professional cut; she spent time and effort teaching me how to manage it myself and add volume."
• "Momina is so knowledgeable, professional and thorough with her craft!"
• "Michaela cut and styled my hair without much explanation-it seemed that she was on the same wavelength as I."
• "Mubina was great at explaining the process and giving options. The end result was better than I ever expected."

Cons:

• "The guy doing my hair completely blanked me when I asked for a wet haircut & blowdry but did a dry cut instead."
• "Such a terrible experience. The hairstylist was so patronising. Telling my daughter off for not keeping her head up."
• "She looked at it for a moment and started to chop. The right side was fully chopped short."
• "The lady who was washing my hair did not wash the shampoo out properly and did not condition my hair either."
• "The receptionist, when I booked my appointment in the morning and the hairdresser before I get my haircut - and both of them gave my a quote of £24.95 for shampoo&haircut. When I got my haircut done, I went to the cashier and was asked to pay the full amount of £24.95, even though I had already paid a deposit."
• "Blond lady with chin length haircut that works there was very rude, wasn't listening what I was saying to her."
• "She kept the whole back of the cape open, which resulted in tiny little hairs getting embedded into my hoodie."

Customer Service and Experience

Pros:

• "Booking an appointment with them is fairly easy. I was called in for the service on time."
• "The service was great and I was really pleased with my hair cut, customer service was great."
• "My stylist gave me her recommendations on what would look best on me based on my hair type."
• "The salon was clean and masks were worn during the whole of my appointment. I will definitely be returning there."
• "Great experience. Hadn’t visited a supercuts before so was a little apprehensive but Jay made me feel completely at ease."
• "Handy system - no appointment necessary. Turn up, sign in online and you can go about the shopping centre until you get a text."
• "Friendly atmosphere, and the hairdresser gave me exactly what I asked for."

Cons:

• "I had to wait 75 minutes after receiving the 'ready for you' message, after joining the queue online."
• "Shocking customer service... Blond lady with chin length haircut that works there was very rude."
• "I was made to wait because the next stylist wasn't experienced at cutting curly hair."
• "Booking system is really bad. Scanned the code to join the queue and gave me an estimated time of 50 mins. After 60 mins get a text saying the appointment is ready and they will hold for 5-10mins. 40 minutes later before they started."
• "I didn’t have to wait too long. My hair was cut by Deb. Deb listened to my hair woes and suggested the best way to approach the cut."
• "I won't be going back. I was made to wait because the next stylist wasn't experienced at cutting curly hair and then when a person became available, they admitted that they didn't have experience styling curly hair."
• "I was walking around the mall and suddenly got the urge to get a trim. From the minute I walked in, I was made very comfortable. The wait time was short and Jennie was fabulous!"