Address: 7 Gillygate, York, YO31 7EA, United Kingdom
Phone: +447759161274
Rating: 4.7
based on 151 reviews.
Product Selection and Availability
Pros:
"Literally packed wall to ceiling with 40 years of gaming history."
"Big retro video game stock."
"Huge variety of titles available across most generations of console at better then average prices."
"Different variety of games for different consoles and from different regions, you're in heaven if you collect imports."
"It has all the games and consoles I used as a child/teenager/young adult."
"One of the best places to find hidden gaming gems and hard to find retro merchandise."
"A HUGE selection of games and gaming consoles."
Cons:
"Really hard to find what you are looking for."
"The game was overpriced and scratched, too far to return for a refund."
"Can end up spending a lot of money when visiting."
"Everything is stacked far to high and randomly to be able to find what you're looking for."
"Was hard to see what was in the cabinets as there was so much in them."
"A little chaotic was hard to see what was in the cabinets."
"The place has good selection of old arcade and games. I feel that the products could be sorted way better."
Customer Service
Pros:
"Staff are very friendly, helpful, and knowledgeable."
"The guys in the shop are always friendly and highly knowledgeable and if they don't know an answer to a question about a product or suchlike they will go out of their way to seek the information to give an honest answer."
"Fantastic shop and staff that will do their best to help."
"The owner and the staff are really helpful and friendly, very knowledgeable too."
"Staff are friendly and knowledgeable."
"Absolutely top notch store who could not be more helpful, especially when helping someone online by answering questions, taking photos."
"The staff are clearly very knowledgeable and passionate about what they do."
Cons:
"When I asked a question about PSP games, the person was very blunt that they rarely get anyway and didn't seem to care much."
"Had to wait 25 minutes to be served, then got told that 'they're pretty busy' so couldn't go in the back for the items I was interested in."
"He went for a smoke break and then served 2 more people, before finally coming back to me after over an hour of standing around."
"However what can let this place down sometimes is the staff generally aren't that friendly."
"Unhelpful staff that are rude and spend time talking to themselves."
"When I did find something I wanted... I was pretty much told to put it down rather than told how much it was."
"The bloke seemed to find it quite amusing wasting my time, and didn't have a care in the world over the situation. Very disappointed."
Pricing and Value
Pros:
"Fairly priced too."
"Everything was reasonably priced and I was very happy with my purchases."
"Prices are reasonable and follow the market."
"They also buy your games too for a great price."
"Great prices too."
"Prices are reasonable."
"Prices are pretty good too."
Cons:
"Very expensive…..charging £20..£30…even £40 for second hand PS1 games….which btw you can pick up for about £1 each from carbootsale; alternatively EBay is a lot cheaper."
"Practically everything in the shop is ridiculously overpriced, makes CEX look cheap for once."
"I traded my PS2 games which had theirs too and I wished that I went to somewhere else due to only getting a small amount for about 18 games."
"What should have been £47 at the prices we did last time, was now going to be £109."
Online Experience
Pros:
"Fantastic local game store, lots of nostalgia, funky accessories from all over and stocks Games Workshop at a discount and quick order-in. Lovely staff as well."
"They seem to have a pretty decent online presence with interesting FB posts."
"Great communication and super fast, well packaged delivery."
"Ordered a figure through the sore thumb anime Instagram account, great item, quick and easy communication & promptly sent out."
"Ordering was quick and easy, and they posted the next working day."
Cons:
"Placed an order online and was told that it wouldn't be fulfilled and would be issued a refund. I wouldn't normally mind but I was only told this after I reached out for an update nearly 2 weeks later."
"Lovely shop had a great time browsing and getting some games for beloved systems such as n64, game cube and ps1, but my 80 year old grandmother can run faster and better than the website dear god."
Store Atmosphere
Pros:
"Without doubt the best retro store I've come across so far in the UK!"
"Been shopping here for years now and they are as great as ever."
"An absolute gem of a shop, an Aladdin's cave of nostalgia, bursting at the seams with retro gaming and vintage toys."
"This shop is a nostalgia fan's dream. Just about every old console you could think of, and tons of retro paraphernalia for those who love games and gaming culture."
"A hidden gem for any retro gamer or anyone from the 80's and 90's. It's a treasure trove!!!! We should cherish places like this as once they are gone, they are gone forever!"
"In my opinion the best shop in York, even the smell of the place takes me back to being a kid."
"A real treasure trove of nostalgia!"
Cons:
"Was a shame as we came a long way to see the place too."
"The shop did have a little bit of a pong to it."
"Great place and love the retro shame about the owner has no manners tried to be friendly got snubbed especially I brought my nephew here also he gave me my pound back and said give me one that doesn't look dodgy."
"The floor and the entire shop were really messy and could use a deep clean."
"I thought it was a bit dark inside the store."
"It's a little cramped inside but I think that adds to the 'Alladins Cave' appeal of the place!"