"I'm so glad I contacted the Croydon team and even more thankful that Harry assisted me with my purchase."
"I would like to thank Mr Harendra Satkunaraja(Harry) for his excellent customer service."
"Thank you Harry Satkunarajah for your customer focus, care and professionalism."
"Such great service, very welcoming. Finds deals to suit your budget and actually listen to the customer’s need."
"Very helpful, friendly service and extremely polite."
"Josh was amazing! My car had an error and I was due to do a long drive to Cornwall and needed a replacement same day. He was super helpful and offered great customer service when managing my expectations."
"Great Service from the start to the end with Harry."
Cons:
"Had my car serviced here. The customer service here is not very good."
"Very unorganised and inconsiderate, I've made booking with them to bring my car in."
"Took my car in for a warranty repair on Monday. Promised the world initially but zero communication and no one answering the phone since then."
"Sorry to bring this to your attention. Very poor service at Mercedes Benz Croydon. Staff are unhelpful and look disinterested."
"The worst service I have ever experienced in my life. They themselves ordered the wrong parts for my car."
"Absolutely awful experience here, took my car in for a recall."
"Very bad experience went I couple of weeks ago for a service after the service engine management light came on."
Staff Professionalism
Pros:
"Harry was fantastic and if I’m honest, he was the reason that I switched from being an Audi driver for many years to a Mercedes fan."
"Junior Elliot is truly heaven-sent. He was incredibly helpful throughout my car purchase journey."
"She helped me get my dream car with the budget I had set out for her and even now reaches out to see how everything is going."
"I would surely recommend to those looking for a new vehicle, and will surely be contacting Harry again when it’s time for the next vehicle."
"Great car show room. Staff are helpful and know their stuff."
"Great experience at Mercedes Croydon due to the excellent customer service from Habib."
"I am currently at the branch to have a new key tuned into my car and Theresa (Service Department) gave me the wow factor and enhanced my customer service."
Cons:
"Never buy anything from them. If your finance get declined they will hold all your deposit."
"I had some issue with the booking that was made and I encountered an untrained staff member who clearly didn’t know what customer service is!"
"Walked in and was completely ignored. Waited for 10mins before walking out, I guess if you don't fit the look of someone who could afford a Mercedes your not worth their time."
"Direct call to this place is a joke. They are all there pacing up and down, too busy doing nothing."
"Managers are very rude, zero customer service skills."
"Very unprofessional and not willing to help."
"Reception staff are pleasant and helpful but sales team were miserable and unhelpful."
Communication & Efficiency
Pros:
"Really like the visual check being sent to me and the engineer explaining what they are checking and the condition of different parts."
"They sent me quick video of inspection."
"Technician did a great job calling to let me know progress and what needed to be fixed, how, and when."
"First class handling from the sales department and in particular Harry."
"Excellent customer care by Junior. I was a customer of MB Brighton for the last 12 years making long journeys there and felt always a little deflated with the experience. But the polite, helpful and human experience we received from Junior was outstanding and we have switched."
"The whole experience was excellent with very professional service. My salesperson, Junior, was a delight to deal with."
"Working with Fardeen Lakhani was an absolute pleasure!"
Cons:
"Finally got the car at 2:30pm. Paying over £200 per hour for labour is in my eyes a premium service, but having to wait over 6 hours is anything but premium."
"Not a service that you expect to receive from Mercedes, they phoned us that they have agreed our offer after we had explained to them what was our budget. Once we arrived they started negotiating with us again!"
"Its disappointing because people don't deserve that."
"I lost the power of my car so I took it there to get it fixed and they told me the fault is the steering lock unit which they quoted £1200 to repair."
"For a vehicle valued at nearly £100K a very poor communication effort."
"Booked a sit and wait appointment for an MOT at 9am. Followed up at 11:00am - not been seen yet but will do it immediately. 11:30 and still no progress."
"I booked my car for an MOT at this facility twice this month and on both occasion it was cancelled the day before."